Employment Specialist - BFET Case Manager : WorkSource

The ideal candidate for this BFET Case Manager (WSS4) is compassionate, adaptable, and results oriented, demonstrating empathy, cultural awareness, and sound judgement in assessing and meeting customer needs. They are proactive in community outreach and building partnerships and committed to balancing individualized customer support with program goal attainment.

The Employment Security Department is hiring a full-time, project-based Employment Development Specialist to join the team at the Work Source Spokane where you’ll have the opportunity to meet with members of your community and assist them in removing barriers, finding gainful employment, and connecting them to valuable resources.

Workforce Services Division (WSD) is made up of three Lines of Business:
Work Source, Central Operations System Support, and Washington Service Corps (WSC). WSD administers the Labor Exchange (LEX), Migrant Seasonal Farm worker (MSFW), Veterans Services, Trade Adjustment Assistance (TAA), and Work First and RESEA programs for job seekers and employers in Washington and provides job seekers with referrals to partners providing Workforce Innovation & Opportunity Act (WIOA) adult, youth, and dislocated worker training and support services.

Please note:
This is a project position with an anticipated end date of 6/30/2027

Whether in the Resource Room helping customers, facilitating orientations and career services workshops, or meeting one on one with a job seeker to assess customers work readiness and employability, it is our Employment Development Specialists' goal to engage our job seekers by offering access to the full array of services available through the Work Source system. As a BFET Case Manager, you will provide training and education with the goal of assisting Basic Food Employment and Training (BFET) clients in attaining gainful employment and self-sufficiency.

In this role, you will regularly meet with customers to determine which service best fits their needs and determine where they are in their employment search. Because you will interact with people needing varying levels of support, listening to understand, empathizing, and the ability to be adaptable with how you communicate are crucial skills in fostering trusting relationships with customers who may have barriers or facing difficult situations.

This role is located in Spokane, Washington and offers one day a week of remote work, with the remainder of the week reporting in-person to the Work Source Spokane office, subject to schedule needs.

• Develops individualized service strategies based on needs assessment and assist customers in establishing self-sufficiency goals and developing and managing service plans to attain those goals.
• Conduct individual interviews to articulate program services and activities; identify components such as individualized and training services, applicable to customer need.
• Manage caseload; provide case management; facilitate appropriate support services and/or make referrals; identify and evaluate barriers and explore solutions to assist in removing barriers; assist in obtaining needed documentation.
• Determine eligibility and/or appropriateness for program; enroll and explain program participation requirements; develop employment and training contracts and agreements based on applicable regulations, customer eligibility and assessment.
• Develop individual employment plans; guide customers to effectively use in employment and training programs and services.
• Conduct staff assisted job development, job matches and job follow-up; make job referrals; verify customer job search.
• Provide outreach and follow up services to customers.
• Provid…