Online Adult Counsellor

Role: Counsellor
- Adults

Start Date: 16th November

Salary: £21,527.31

Reports to: Team Manager

Location: Remote
- Must be UK based

Working Hours: 26 hours per week

Final date to receive applications date: Monday 19th October

* This position is fully remote

Kooth is a fast-growing, mission-driven organization transforming access to digital mental health support across the UK and the US. Listed on the London Stock Exchange (LSE: KOO), our mission is to create welcoming, accessible spaces for personalized mental health care that empower young people to thrive.

In the UK, Kooth works alongside the NHS and is the country’s largest digital mental health platform.

In the US, we bring our mission to life through Soluna, California’s first statewide digital behavioral health service for 13–25-year-olds. Soluna removes barriers to care by providing nearly immediate access to one‑to‑one coaching, Care Navigation, peer support, and self‑guided tools that help young people build resilience and find meaningful support when they need it most.

Our culture is rooted in our values:
Alongside You, Flexible, Compassionate, Committed, and Safe. These values guide how we support young people, collaborate with one another, and build solutions that meet individuals and communities where they are.

At Kooth, you will be part of something bigger than yourself—meaningful work with measurable impact.

• Providing text-based online counselling or psychotherapy, support and advice to adults within the iRespond clinical and operational model

• Assessing and management of the risks and needs of each service user you interact with.
• Appropriately signposting and completion of referrals as required
• Management of your own caseload.
• Providing short and mid‑term therapeutic structured support and interventions to help with physical, emotional and mental health issues and distress.
• Providing digital therapeutic structured support and interventions for those with complex mental health difficulties.
• Work within the professional ethical frameworks laid out by the BACP or equivalent
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to adult safeguarding and protection, and data protection legislation.

Clinical administration

• Maintain accurate case notes and records using Kooth approved systems and processes.
• Liaise with other professionals/services either internally or externally around safeguarding issues and concerns.
• Performing all duties in line with relevant compliance, legal requirements and internal policies with particular reference to young people and adult safeguarding and protection, and data protection legislation.
• Maintain accurate information about shift duties and activity via the scheduling and rota system

• Attend and effectively contribute to clinical supervision and other clinical support
• Commit to our mandatory in‑house training and continuing professional development opportunities

• Attend and effectively contribute to team meetings and other key organisational meetings.
• Attend and effectively contribute to management supervision to review clinical work and overall performance against agreed work schedules (KPIs)

Working Hours:

The service runs from 12pm to 10pm (Mon
- Fri) and 6pm - 10pm (Sat
- Sun), therefore all rota options will sit within our opening times. We offer a choice of 4 hour and 6 hour shifts.

Please note rota times can't be moved or changed to ensure a smooth service for our service users.

• A relevant professional qualification in Counselling at level 4 (minimum) recognised…