Student Accountability Case Manager

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

This is a/an 75% full-time equivalency (FTE) job with months off. The number of months off will be determined by the position's FTE percentage. The timing of months off will be set to meet the needs of the unit and the essential duties of the position. Questions related to HR105 FTE positions should be directed to the hiring manager during the interview process.

This position is eligible for benefits associated with any full-time position. The salary grade and range listed in the posting is reflective of a 100% Full-time position. Full-time equivalency job offers may fall outside of the listed range due to the assigned percentage of effort.

The Student Accountability Case Manager serves as an integral member of a student-centered team dedicated to supporting accountability, conflict resolution, and student success.

This role offers the opportunity to make a meaningful impact by helping students navigate challenging situations while promoting learning, responsibility, and community standards.

This position plays a critical role in supporting student accountability processes by ensuring timely case progression, maintaining accurate records, facilitating fair and impartial resolutions, and promoting educational and restorative outcomes that support student development and community standards.

Reporting to the Associate Director for Student Accountability & Conflict Response, the Student Accountability Case Manager assists with case management of alleged student and student organization misconduct, conduct review matters, and adaptable resolutions. The Case Manager will conduct initial assessments of reported concerns to determine possible resolution pathways, meet with involved parties to discuss allegations and the conduct and/or conflict response processes, and manage resolutions.

The Case Manager will also assist with the implementation of the Academic Misconduct resolution process, monitor student compliance with assigned Action Plans, and serve as a decision-maker in the formal student conduct process.

This position may be scheduled for 40 hours per week, 9 months a year (August 15 - May 15), or 30 hours per week year-round.

This position offers a flexible work arrangement, with work primarily remote, with occasional in-person meetings and/or events that will require travel to University Park. Any questions related to flexible work and scheduling should be directed to the hiring manager during the interview process.

• Organize, manage, and track reports and cases within the Maxient case management system.
• Serve as the Case Manager in the formal student conduct process, including:
  • Issuing notices
  • Facilitating informational meetings
  • Maintaining case records
  • Coordinating case communications with students and other stakeholders
  • Maintaining case documentation
  • Managing pre-Administrative Conference resolutions
• Ensure timely case progression, accurate recordkeeping, and procedural compliance from initial report through case resolution.

• Serve as a trained and impartial decision-maker in administrative conferences conducted through the formal student conduct process.
• Apply the preponderance of the evidence standard to assess information, determine responsibility, and issue clear, timely, and well-supported written decisions to respondent students.

• Develop, sustain, and deliver educational, reflective, and/or restorative outcomes.
• Monitor compliance with assigned Action Plans and resolution agreements.

• Review referrals from academic integrity committees and apply academic misconduct guidelines to assess cases and determine appropriate accountability outcomes.
• Facilitate formal and informal resolution processes.
• Communicate outcomes to students.
• Maintain accurate records of violations, sanctions, and case resolutions within the Maxient case management system.

• Process requests for student conduct records in accordance with FERPA, applicable laws, and University policy.
• Review records for disclosure.
• Determine appropriate release and redaction requirements.
• Maintain accurate records of disclosures.
• Ensure the timely, private, and accurate handling of student conduct information.

• Complete other unit priority tasks as…