Bilingual Interim Case Manager

At Episcopal Community Services (ECS), employees work with participants who may be experiencing homelessness, behavioral health conditions, substance use challenges, and other difficult life circumstances. While this work is meaningful and mission-driven, it can at times be stressful, demanding, or unpredictable. Employees are expected to exercise sound judgment, remain aware of their surroundings, follow established safety, communication, and de-escalation procedures, participate in all required trainings, and promptly report incidents, threats, injuries, or unsafe conditions, in accordance with ECS policies and procedures.

This position is a fully onsite, client-facing role that requires in-person interaction and direct service delivery to participants at ECS program locations. Due to the essential nature of the duties and the need for consistent in-person engagement with clients, remote work or work-from-home arrangements are not available for this position.

JOB SUMMARY Under the supervision of the Interim Housing Site Manager, the Interim Housing Case Manager is responsible for carrying a caseload of up to 25 participants at the Sanctuary Shelter. The Interim Housing Case Manager performs assessments and develops Individual Service Plans for participants. The Interim Housing Case Manager will meet with participants at minimum once a week to implement or review the participant’s Individual Service Plan.

The Interim Housing Case Manager collaborates with Program Leadership to help the organization maintain compliance with County, State and Federal regulations. The Interim Housing Case Manager understands ECS’ strategic vision and acts in accordance with the organization’s mission.

PRIMARY DUTIES AND RESPONSIBILITIES:

Manage a caseload of up to 25 participants.

Perform Individual Service Need assessments.

Provide back-up coverage for other case managers, as directed by the Site Manager.

Collaborate with the participant to develop an Individual Service Plan that identifies needs with the primary focus being housing.

Create an action plan to assist the participant with accomplishing goal(s).Report participant progress to Program Leadership as required.

Provide case management linkage services and support for housing, income, primary care, substance use treatment, behavioral health, legal, employment, clothing, and other resources.

Meet with participant at minimum once a week and document sessions.

Track and encourage participants to attend scheduled appointments.

Maintain accurate records by entering documentation of all assessment, services, crisis management, and discharge services into various electronic systems for all participants in compliance with ECS practices.

Maintain up-to-date documentation in participant files regarding services provided in a complete, confidential, and professional manner.

Assist participants with planned exits from the program to engage in comprehensive discharge planning, that includes referrals for case management, housing, food, clothing, medical treatment, detox, and/or other services as necessary and appropriate.

Adhere to agency, state, and funder regulations.

All other duties.

REQUIRED QUALIFICATIONS:

Associate degree in psychology, counseling, social work, or another related field and 3 years of relevant work experienceCCSF Community Health Worker Certificate and 2 – 4 years of relevant work experience

High school diploma/GED and 4 years of relevant work experience

Experience working in integrated service teams using person-centered harm-reduction and trauma-informed approaches.

Strong background working with individuals experiencing homelessness.

Effective communication skills (written and oral).Excellent organizational and time management skills.

Strong…