Retention Specialist

Salary Range: $53,633.18 To $60,705.12 Annually

Job Posting:
Retention Specialist

6 month contract with the possibility of extension

TITLE: Retention Specialist

LOCATION(S): CERC/Carling/ Job Sites

SALARY:$53,663.18- $60,705.12 per annum
** based on work experience

HOURS: 40-hour work week (35 working hours plus 2.5 hours allocated to daily half hour paid lunches and unpaid breaks).

EMPLOYER: John Howard Society of Ottawa

CLOSING DATE:30th October, 2026

Employees at JHS Ottawa say the organizational culture is supportive, innovative, and focused on creating a caring environment for both clients, and staff. At JHS Ottawa, you will find an employer that celebrates the uniqueness of each of its staff members and is committed to promoting an engaging working culture where all employees are encouraged to live their strengths and realize their potential.

JHS Ottawa will provide permanent new employees access to a benefit plan, four weeks vacation annually, a Defined Contribution Pension Plan after eligibility waiting period, and opportunities for continual learning and development.

Our employees are supporting a diverse client group including youth and adults, all genders, from a wide cross section of social, ethnic, linguistic and cultural backgrounds who are representative of our broader community. We are accountable to the people we serve by providing the highest quality of service with integrity through the delivery of responsive, innovative and evidence-informed approaches.

The John Howard Society of Ottawa is committed to reflecting and responding to the diversity of the people and communities we serve and is seeking that diversity in applicants for this position. We welcome candidates from racialized persons/persons of colour, Indigenous People, women, persons with disabilities, persons who identify as 2

SLGBTQ+, and all candidates who contribute to furthering the diversity of ideas. We also recognize that people from diverse groups have different needs and require different solutions to gain equal opportunity for success in the hiring process. If you require any accommodation during the interview process, please let us know.

Under the supervision of the Coordinator, the Retention Specialist will provide consistency and continuity of support throughout the clients’ employment journey through monthly follow-up. This role will also complete all monitoring checkpoints at each required checkpoints and conduct the required check-ins based on client needs. As needed, the Retention Specialist will go out into the community to visit job sites and meet with clients and employers.

The Retention Specialist will work collaboratively with all other team members to communicate any needs and next steps in the clients’ employment journey and beyond. Other tasks may also be assigned by the coordinator.

This role will work four days in the office from 9 AM to 5 PM and one day working from home from 10 AM to 6 PM.

There is an expectation that the incumbent will meet performance metrics set out in advance and required by the program.

Education: University Degree/College Diploma in the Social Sciences or related field.

• Experience with Employment Ontario Employment Services Programs, preferred Retention Specialist experience
• Experience working with data programs and case management systems
• Bilingual
  - French and English
• Experience in Social Services
• Strong computer proficiency (including Word, excel, outlook, PowerPoint, and database management)
• Experience working with clients facing various barriers to employment.
• Experience in Conflict Resolution, Crisis Response and Excellent…