Welfare Adviser

Citizens Advice Bury & Bolton (CABB) is a leading provider of social welfare law advice and information, supporting thousands of clients every year. We are a busy, client focused and dynamic service with a track record of delivering high quality advice face to face, over the phone and digitally.

Our communities are facing unprecedented challenges with continued rising costs. The rising cost-of-living continue to directly impact individuals and families, with more people than ever in negative budgets, debt and housing crises.

Our Welfare Benefits team provide a professional welfare benefits advice service, which enables clients to understand their entitlement to welfare benefits, eligibility criteria, help with applications and ensure clients have maximised their income where possible.

There’s no ‘average’ day for our team, each client and case is different. You will work as part of a well-established team, providing a reliable and effective welfare benefits advice service, across all face to face and telephone advice channels and access points, utilised by Citizens Advice Bury & Bolton.

To be successful in this role you will be able to work in a trauma informed manner, with a high level of accuracy and attention to detail, exhibiting excellent listening and questioning skills.

• Experience in delivering advice (preferably welfare benefits)
• Excellent interpersonal skills to engage with a diverse range of clients,
• Organisational skills with the ability to adapt, prioritise deadlines and competing tasks in a fast-paced environment,
• A genuine passion for continual professional development,
• Be empathetic, compassionate and resilient, understand how to use trauma informed approaches and be adaptable to client needs
• Be resilient and adaptable.

• Employer:
  
  Citizens Advice Bury & Bolton
• Locations:
  Hybrid, Bolton, Bury
• Role Type:
  Fixed term
• Working Hours:
  
  Full-Time

• Closing Date:
  Friday 6th November 2026 at 12:00pm
• Employee Benefits:
  
  We value the people who work here. The following are included within the employee remuneration packages as standard;
  
  A flexible 35 hour working week (for full time employees)
  Generous holiday entitlement – starting at 25 days per year, increasing to 30 (in addition to bank holidays), pro-rata for part time Additional day off for your Birthday 5% employer contribution pension scheme
  
  Access to 24/7 confidential telephone counselling and structured counselling support
  
  Access to online GP and telephone counselling services
  
  Enhanced family friendly leave and occupational sick leave
  
  Access to ‘Blue Light Card’ and other charity discount schemes
• Flexible Working Options:
  Flexitime, Remote Working
• Would You Consider A Job Share For The Role?:
  Yes

Equality, Diversity, Inclusion & Belonging:
At Citizens Advice Bury & Bolton (CABB), we believe inclusion is a social justice issue - a principle that underpins our EDI&B work. To that end, we particularly welcome applications from local individuals who are representative of the local communities we serve – this is not just a matter of diversity but of strategic importance to ensure our service design and governance decisions are grounded in the realities of our communities.

Please complete the anonymised EDI monitoring form using this link .