Community Connections Guide, U.S, Enterprise

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Job Description

Job Family

US Enterprise

Job Function

Programs

Programs

Job Level

Level 2

Job Title

Community Skill-Building Guide

Pay Grade

BG-6

Reporting Line

Community Learning and Family Wellbeing Manager

None

Status

Full time, grant funded; continuation depends on funding. 40 hours a week. Weekday daytime hours, with regular evenings and some weekends, because classes run when participants can come.

Duty Station/Location

Minneapolis Hub

On-site, hybrid, remote

On-site, non-remote position (expected to work 80%
-100% in office , at community sites, or with employers )

Frequen t local travel to employer, training and community sites across the Twin Cities metro.

About Alight

Alight is a proximity-driven humanitarian organization that restores power and agency to people experiencing displacement. For nearly 50 years, we've walked alongside our customers, displaced communities, in some of the most challenging and complex places in the world. We center the choices, dignity and lived experience of the people we serve, even when it complicates the work.

Alight's purpose is to inspire and unleash abundance in every person. Our mission is to build a meaningful life for and with the displaced: not just meeting basic needs, but building lives filled with joy, dignity and connection. We co‑create solutions hand in hand with the communities we serve, because they know best what they need.

About the U.S. Enterprise team

Alight U.S. connects New Americans in the Twin Cities to the networks, resources and knowledge they need to navigate employment, education and other U.S. systems. We serve all New Americans: anyone born outside the United States, and their children.

The Role

The Community Skill-Building Guide gets New Americans into the trainings that come before the job: digital literacy certificates, a PCA course, CNA test prep, and the driving permit and license workshops.

This role leads Alight's work in the community and helps identify trainings that are needed by our customers, build the content of those trainings out, and iterate on them as you learn to ensure they are providing value to Alight’s customers. You find people where they already are, through resettlement agencies, community organizations, faith communities, schools and events. You build the trust that gets them to a first class, and you teach many of those classes yourself, at Alight and at community sites.

The people you serve include refugees and other humanitarian arrivals who are eligible for resettlement services, and other New Americans who aren't.

You are one half of a two‑person training team. Your teammate, the Healthcare Workforce & Skill‑Building Guide , leads Alight's work with long‑term care employers and healthcare training providers. Together you make sure every person gets the training they need, and then a warm handoff to Alight's jobs team. You support the job’s team where your relationship with a person is critical and when it’s necessary based on a variety of factors.

One Training Team

The Community Skill‑Building Guide and the Healthcare Workforce & Skill‑Building Guide are one team, with the same manager and shared goals. There is more work than one person can do, so each of you has the other's back.

• Shared…