Emergency Shelter Case Manager

This position offers a flexible, partially remote work arrangement, combining remote work with in-person support for womenat the emergency shelter location.

The Housing Case Manager is the primary point of contact for every woman who receives Ohana Beginnings temporary emergency shelter. This role exclusively serves women experiencing housing crises, guiding each one from enrollment through her stay in temporary emergency shelter and into stable, permanent housing.

The Case Manager screens women for eligibility, places and transports them to temporary emergency shelter, assesses each woman's needs and risks, and builds an individualized service plan aligned with DWS-OHS Case Management Standards. The Case Manager also connects each woman to Ohana Beginnings’ wraparound services and to community resources that support her housing, education, and employment goals. The role calls for trauma-informed, client-centered practice and strict attention to client safety and confidentiality.

• Screen each referred woman to determine program eligibility, then complete intake, including required forms, consents, releases of information, and signatures.
• Complete a Needs & Risks Assessment with each woman within seven days of enrollment.
• Develop a comprehensive, individualized service plan aligned with DWS-OHS Case Management Standards.
• Build each woman's Housing, Education, and Employment Pathway, with specific goals and timelines for permanent housing, educational progress, and stable employment.
• Identify needed wraparound services, including financial and legal assistance, medical and mental health referrals, parenting education, SNAP, WIC, Medicaid, TANF, and other resources.
• Conductscreening, intake, and case management in person or virtually, including temporary emergency shelter visits, temporary emergency shelter room phones, and program-provided laptops for women without reliable technology.
• Ensure background checks and urinalysis have been completed before a woman is placed in temporary emergency shelter.

• Meet each woman in person at check-in, provide her hygiene kit and other immediate necessities, and explain what to expect during her stay.
• Transport women and their children to and from temporary emergency shelter and to appointments and services as needed, using program-provided car seats.
• Help move client belongings to secure storage, which may include driving a rental moving truck. Other staff or contracted help may also assist with moves.
• Coordinate storage units and packing supplies, and keep each woman's belongings labeled and separated from other clients' belongings.
• Work with the Executive Director/CEO and Administrative Manager each week on the voucher renewal process, sharing each woman's progress and engagement.

• During the temporary emergency shelter stay, provide a daily text and/or phone check-in with each woman.
• Hold at least one 30-minute in-person meeting with each woman every week to review progress and adjust her plan. Meetings are in person or virtual for women placed at distant locations.
• Administer drug testing on the program's required schedule throughout each woman's stay.
• Report to the Executive Director/CEO any criminal activity the Case Manager learns of that may affect a woman’s continued eligibility.
• After a woman transitions out of temporary emergency shelter, continue check-ins at a reduced frequency, primarily by phone or video, with in-person meetings as needed.
• Use program-provided transportation vouchers and virtual-contact options to reduce transportation barriers to services.