Victim Support Officer

Our client is seeking a compassionate and resilient Victim Support Officer to join their team serving the
** Polokwane, Limpopo, ZA
** community. This is a hybrid role, requiring a blend of remote work for administrative tasks and case management, alongside essential in-person client interactions and community engagement. You will provide crucial emotional, practical, and informational support to individuals who have experienced trauma or crime.

Your role involves working closely with law enforcement, social services, and legal professionals to ensure victims receive comprehensive assistance and advocacy. This position demands a high degree of empathy, discretion, and professionalism. We are looking for an individual committed to making a positive difference in the lives of vulnerable individuals in
** Polokwane, Limpopo, ZA**, within a supportive and structured framework.

• Provide immediate crisis intervention and emotional support to victims of crime and trauma.
• Assess the needs of victims and develop tailored support plans.
• Accompany victims to court appearances, medical appointments, and police interviews as needed.
• Offer practical assistance such as information on legal rights, compensation, and referrals to other services.
• Maintain accurate and confidential case notes and client records.
• Collaborate with police, social workers, legal aid, and other agencies to ensure coordinated support.
• Conduct outreach activities to raise awareness about victim support services in the
  ** Polokwane, Limpopo, ZA
  ** area.
• Facilitate support groups for victims experiencing similar issues.
• Provide advocacy on behalf of victims to ensure their rights are protected.
• Participate in ongoing training and professional development related to trauma and victim support.

• Diploma or Bachelor's degree in Social Work, Psychology, Counselling, or a related field.
• Minimum of 3 years of experience in victim support, crisis intervention, or a related social service role.
• Strong understanding of trauma-informed care principles and practices.
• Excellent communication, listening, and empathetic skills.
• Ability to remain calm and effective in high-stress situations.
• Proficiency in using digital tools for remote communication, record-keeping, and reporting.
• Knowledge of the legal system and victim rights in South Africa.
• Familiarity with local resources and services in
  ** Polokwane, Limpopo, ZA**.
• Ability to work independently and manage a flexible schedule, including some evening or weekend work.
• Valid driver's license and access to reliable transportation.

Our client offers a competitive salary and a comprehensive benefits package. This hybrid role provides a balance between remote work flexibility and essential on-the-ground support within
** Polokwane, Limpopo, ZA**. We are committed to your professional growth, offering extensive training in trauma counseling, victim advocacy, and crisis management. You will join a dedicated team making a tangible difference in the lives of those affected by crime and trauma. Benefits include potential for flexible scheduling and opportunities for career advancement within the organization.