Scheme Manager - Homeownership

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Operation:
Sanctuary Independent Living Service

Closing Date: 09/11/2026

Requisition: 229852

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.

Leeds

£21,132 - £21,785 per year

30 hours per week

A 1 bedroom flat is provided

We have an opportunity for a Scheme Manager
- Home ownership to join our Home ownership team in Leeds. As a Scheme Manager
- Home ownership you will be responsible for providing a high quality housing management service which will include welfare checks, compliance checks, following up communal repairs and promoting independent living. This is a rewarding yet challenging role and is ideal for someone who has previous experience of working with older people in a housing management setting and aware of safeguarding concerns.

• Promoting independent living and sign posting to appropriate agencies
• Encouraging residents to organise and get involved in activities
• Completing mandatory compliance tasks along with health and safety checks
• Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
• Wellbeing calls to residents via warden call system
• Providing cover at other schemes in the region for other Scheme Managers

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with older people and understanding their individual needs or similar
• Ability to work alone and manage workloads to meet deadlines
• Working knowledge of handling confidential and sensitive information
• Good interpersonal and customer care skills
• Experience of using housing management software
• Basic knowledge of Microsoft applications including Word, Excel and Outlook
• Occasional travel may be requirement of the role, therefore a full valid driving licence is essential

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £21,132 (rising to £21,785 after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £26,415 based on 37.5 hours per week rising to £27,232 after 12 months service and subject to satisfactory performance

We work closely with the Home Office in order to prevent illegal working.

A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

Sanctuary Housing Association, an exempt charity.

Manager, Customer Service, Management