Victim Services Coordinator

POSITION/

TITLE:

Victim Services Coordinator - NAVIGATE Program

REPORTS TO: Programs Administrator

POSITION STATUS: Full Time/Grant-Funded/Temporary/Non-Exempt

This position is funded through June 30, 2027

POSITION OVERVIEW: Responsible for assisting the Programs Administrator and Executive Director in the continuing development and implementation of the organization’s NAVIGATE (Navigation-Enhanced Advocacy for Victims of Juvenile Offenders) program. The Victim Services Coordinator (VSC) position is funded through a grant from the Washington State Department of Commerce and provides advocacy services to victims and survivors of juvenile crime of non-domestic violence and non-sexual assault crimes and their loved ones, including assessment of victim needs, criminal and juvenile justice system orientation, and referral to community resources.

The position also conducts outreach and builds partnerships with juvenile justice professionals, victim service providers, youth-serving organizations, and other community partners to increase awareness of and access to services for victims of juvenile crime. This position is a primarily remote position that requires regular local travel for in-person victim services, court support, outreach, meetings, and community events. Victim Support Services (VSS) believes in providing compassionate and victim-centered services that are culturally competent and linguistically appropriate to all individuals.

VSS is dedicated to ensuring that victims and survivors of juvenile crime and/or the loved ones of crime victims are treated with respect and dignity, receive the best care from personnel, and highest quality information and referral assistance.

• Provide direct advocacy and support to victims and survivors of juvenile crime and their loved ones through telephone, virtual, and in-person contact.
• Assess individual victim and survivor needs and provide trauma-informed emotional support, information, resources, referrals, and assistance addressing the impacts of victimization.
• Help victims and survivors understand and navigate the juvenile and criminal justice systems, including applicable processes, victim rights, court proceedings, and available services.
• Provide information and referrals regarding community agencies, counseling, legal services, medical services, support groups, shelters, and other appropriate resources. Maintain accurate and up-to-date resource information.
• Provide follow-up and ongoing advocacy to clients based on individual needs.
• Assist eligible victims with Crime Victims Compensation applications, Victim Impact Statements, victim notification programs, and other available victim services and benefits.
• Advocate for victims and survivors within the juvenile and criminal justice systems and help ensure their questions, concerns, and needs are appropriately communicated.
• Provide court-related advocacy and support during applicable hearings and proceedings, including pretrial, disposition/sentencing, post-disposition/post-sentencing, and appeals when appropriate.
• Serve as a liaison, when appropriate and requested by the victim or survivor, between victims/families and prosecutors, law enforcement, Crime Victims Compensation, other justice-system professionals, service providers, and other relevant parties.
• Provide warm referrals and facilitate connections with partnering agencies when additional or specialized services are appropriate.

• Serve as an enthusiastic advocate and champion for the VSS mission and for the needs of victims and survivors impacted by juvenile crime.
• Develop and maintain collaborative relationships with juvenile justice system partners, law enforcement,…