Veterans Assistance Supervisor; WSU

“Relentlessly advocate for Louisiana veterans and their families to ensure they receive superior customer service and support by connecting them to the benefits they’ve earned in service to our country, while meeting the economic, educational and employment needs of transitioning service members looking to make Louisiana their home.”

At the Louisiana Department of Veterans Affairs (LDVA), our mission is to honor and serve Louisiana’s veterans and their families. We do this by connecting them to the benefits they’ve earned, providing dedicated support, and enhancing their quality of life through compassionate service across the state.

We’re looking for a Veterans Assistance Supervisor to join our team. The Veterans Assistance Supervisor
- Virtual is responsible for supervising the Veterans Assistance Specialists
- Virtual and overseeing all virtual casework operations within the Louisiana Department of Veterans Affairs (LDVA). The incumbent ensures compliance with LDVA policies, manages workflow, provides technical guidance, and supports the delivery of accurate and timely veterans benefits counseling. This position serves as the primary supervisory authority for virtual case processing and acts as liaison between the Benefits Office (BO) and the Workload Support Unit (WSU).

This position will be filled by a current, permanent LDVA employee.

• Building and Supporting Teams:The ability to combine one's actions and efforts with others to work toward achieving a common goal.
• Communicating Effectively:The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Training Others:The ability to design and deliver training experiences that build knowledge, develop skills, and improve performance.
• Acting with Ethics and Integrity:The ability to make choices that reflect ethical standards, integrity and honesty, regardless of circumstances or personal benefit.
• Demonstrating Accountability:The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Displaying Expertise:The ability to demonstrate specialized knowledge, skills, and experience to apply subject‑matter expertise in diverse and evolving contexts.
• Displaying Professionalism:The ability to uphold workplace standards through consistent conduct, responsible communication, and consideration for others.
• Following Policies and Procedures:The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Managing Performance:The ability to plan, monitor, and document employee performance throughout the year.

This job requires the incumbent to be an honorably discharged veteran of the United States Armed Forces who served on an active, full‑time basis and meet one of the following qualification requirements:

• Six years of experience in veterans service work, public benefits claims examining, social services or human resources; OR
• Six years of full‑time experience in any field plus three years of experience in veterans service work, public benefits claims examining, social services or human resources; OR
• A bachelor's degree plus three years of experience in veterans service work, public benefits claims examining, social services or human resources; OR
• A master’s degree plus two years of experience in veterans service work, public benefits claims examining, social services or human resources.

EXPERIENCE SUBSTITUTION:

• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work…