Ombudsman - Long Term Care

The Long-Term Care Ombudsman advocates for individuals receiving long-term care, regardless of where they live. The Ombudsman investigates and helps resolve complaints, referring concerns to the appropriate oversight agencies when necessary. The position also provides information and guidance to care recipients, caregivers, facility staff, and the public, and recruits, trains, advises, and supervises volunteer ombudsmen.

• Investigation and Resolution of complaints:
  Receive, investigate, and report on LTC recipient complaints. Provide advocacy and complaint resolution services to or on behalf of LTC recipients.
• Information and Consultation: provide information, counseling, mediation, and referrals to LTC recipients, caregivers, LTC providers, other providers, to JABA and other local and state agencies and governmental bodies.
• Volunteer Management:
  Support and supervise Volunteer Ombudsman by providing training, direction, and guidance in support of their work.
• Community Outreach:
  Includes creating and giving presentations on LTC topics Community outreach to potential partners, caregivers, and resident associations. Working independently on special projects designed to enhance services and access to services.
• Data Entry:
  Utilize required systems to document work as directed by manager.
• Maintaining Confidentiality:
  Commit to the protection of confidential information related to the agency, its operation, proprietary documents, financials, and the individuals served. Comply with data integrity and security policies.
• Professional Development:
  Complete 18 hours of professional development/training annually; ensure reporting staff are offered and complete professional development/training that encourages their professional and personal development.
• Diversity, Equity, and Inclusion:
  Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds; ability to serve as an advocate for individuals of all ethnicities, genders, ages and backgrounds.
• Presentation Skills
• Analytical Thinking
• Internal Self Control
• Meeting Standards
• Building Collaborative Relationships

Telecommuting is permitted on the decision of supervising Director after probationary period has been completed. Employees are required to have a dedicated work area established that is separated from other living areas and provides information privacy and the ability to keep all company sensitive documents secure (if applicable).

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• This role is partially sedentary with periods of moderate activity.
• The employee travels to LTC facilities, community meeting, trainings, etc most frequently within PD10 but may travel to other areas of Virginia.
• The employee must conduct interviews with individuals who have a variety of disabilities such as hearing loss, visual impairments, and dementia. This position files physical records and utilizes a computer for documentation and communication on multiple platforms such as online databases, zoom, and Teams.

This is a Full-time position working 37.5 hours per week, primarily working Monday – Friday.
Travel is primarily local travel during the business day but may require travel to other areas of Virginia for trainings and meetings.

Bachelor’s degree in Human Services, Sociology, Psychology, or other related field or related field and 1-3 year of relevant work experience is required