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Remote Youth Crisis Counsellor

Remote / Online - Candidates ideally in
Toronto, Ontario, C6A, Canada
Listing for: Kids Help Phone
Full Time, Remote/Work from Home position
Listed on 2026-11-01
Job specializations:
  • Social Work
    Crisis Counselor
Job Description & How to Apply Below
Provide youth counselling remotely through phone and live chat, using risk assessment and safety planning skills. This full-time position serves candidates outside Ontario and Quebec.
Kids Help Phone seeks a Counsellor for its Clinical Service department. You will provide single-session, solution-focused support for concerns including anxiety, depression, relationships, school challenges, and suicide. The work follows a person-centered approach and counselling best practices, serving young people through anonymous phone and live chat.

Key Responsibilities:

Support youth through phone and live chat counselling services
Conduct risk assessments and develop safety plans
Escalate situations requiring management judgment
Communicate with empathy, curiosity, and professionalism
Participate in supervision, consultations, coaching, and team meetings
Requirements:
Degree or diploma in social services or equivalent experience
One to two years of crisis intervention or counselling experience
Strong youth risk assessment and safety planning skills
English communication skills;
French for bilingual positions
Private workspace and high-speed internet meeting stated requirements
Bring crisis counselling, safety planning, and empathetic communication to Kids Help Phone’s remote youth support service.
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