Social Support Facilitator

Our client is seeking a compassionate and proactive Social Support Facilitator to join their dedicated team, working remotely to serve the community of Port Elizabeth, Eastern Cape.

• Conduct virtual needs assessments to identify client challenges and goals.
• Provide information and referrals to relevant social services, healthcare providers, and community resources.
• Offer empathetic listening and emotional support to clients.
• Assist clients in developing personal action plans to address their needs.
• Facilitate access to programs and services, helping clients with applications and documentation.
• Follow up with clients to ensure services are meeting their needs and to provide ongoing support.
• Maintain confidential client records and document all interactions accurately.
• Collaborate with other service providers and agencies to coordinate care.
• Identify emerging community needs and advocate for necessary resources.
• Deliver virtual workshops or information sessions on relevant topics.

• Diploma or Bachelor's degree in Social Sciences, Community Development, Psychology, or a related field.
• Minimum of 3 years of experience in a social work, counseling, or community support role.
• Proven ability to connect with and support individuals from diverse backgrounds.
• Excellent verbal and written communication skills, with strong active listening abilities.
• Proficiency in using virtual communication platforms (e.g., Zoom, Teams) and standard office software.
• Demonstrated understanding of social issues and resources within the Eastern Cape region is a plus.
• Strong organizational skills and the ability to manage multiple cases effectively.
• Ability to work autonomously and maintain motivation in a remote setting.
• Empathy, patience, and a non-judgmental attitude.
• Commitment to professional ethics and client confidentiality.

• Competitive salary package.
• Fully remote work arrangement, allowing for flexibility and work-life balance.
• Opportunity to make a significant positive impact on the Port Elizabeth community.
• Professional development and training opportunities.
• Supportive remote team environment.
• Access to digital tools and resources to facilitate your work.
• Standard annual leave and benefits.
• Chance to grow within a dedicated social services organization.
• Employee Assistance Program available.
• Flexible working hours within operational needs.