Hospital Family Support Worker

A one-year fixed-term Family Support Worker post with Momentum Children's Charity, supporting families whose child is in hospital. The core work is emotional and practical support for families of children with cancer or life-limiting conditions, at the bedside on paediatric wards and intensive care, then by phone, text and email after discharge. Hours are spread across four days and hospital visits follow service need, with a caseload to manage and bereaved families passed to specialist support.

A driving licence with access to a car is required.

• Visit families on hospital wards, in intensive care and as outpatients, including sitting with parents and supporting teenagers
• Keep in touch with families between hospital stays by phone, email or text
• Offer tailored emotional and practical support from the point of referral
• Manage your own caseload, prioritising contact by need
• Build relationships with hospital staff and attend multidisciplinary team meetings, sharing knowledge of families and keeping accurate records
• Connect families to therapies, respite breaks, family experiences and trusted external organisations
• Support siblings, grandparents and carers in finding the right help
• Support families under palliative care with compassion and sensitivity
• Work with the Echoes team to move bereaved families smoothly to specialist support
• Refer families into the service in line with referral criteria
• Keep confidential records on Salesforce, report to the Senior Family Support Worker and act promptly on safeguarding concerns
• Deliver presentations to hospital professionals and share anonymised family stories with consent

• Experience of supporting children, young people and families, sensitive to their unique needs

• Ability to build rapport, listening well and putting people at ease
• Understanding of professional boundaries and confidentiality
• Strong written and verbal communication
• Good time management
• Calm, empathetic and compassionate approach in emotional or sensitive situations
• Proficiency in Microsoft Office, databases and calendar management

• Enhanced DBS check before employment start date
• Valid UK driving licence with access to a car

• Working independently and managing a varied caseload
• Adapting to evolving service needs and managing resources effectively
• Keeping clear and accurate notes
• Team player willing to collaborate and share learning
• Reliable home internet connection for remote working where needed

• Experience working with young adults
• Experience of working in a charity or healthcare setting
• Familiarity with hospital environments and working alongside NHS professionals
• Sound knowledge of safeguarding for children, young people and adults at risk
• Experience in bereavement or social work

• Regular peer support
• Clinical supervision
• Opportunities to develop your skills
• Training
• Membership of a small, supportive team