Human Services Program Representative

Are you motivated to guide agencies in strengthening services for children and families? The Human Services Program Representative 1 with the Department of Human Services supports community programs that protect and assist youth. This role offers meaningful opportunities to use your analytical skills and help agencies improve how they serve others. Become part of a mission-driven team where your efforts lead to safer and stronger outcomes for children across the Commonwealth.

Are you motivated to guide agencies in strengthening services for children and families? The Human Services Program Representative 1 with the Department of Human Services supports community programs that protect and assist youth. This role offers meaningful opportunities to use your analytical skills and help agencies improve how they serve others. Become part of a mission-driven team where your efforts lead to safer and stronger outcomes for children across the Commonwealth.

Watch this video to see how you can make a difference working for the Office of Children, Youth and Families!

This position supports the review, evaluation, and improvement of services delivered by public and private children and youth agencies. The work involves conducting on-site surveys, analyzing data, providing guidance, and ensuring that agencies meet state and federal program expectations. As a Human Services Program Representative 1, you will perform the following duties:

• Agency Evaluation:
  Assess services provided by assigned agencies to ensure goals, standards, and best practices are met
• Data Analysis:
  Review information on child abuse allegations, service outcomes, and agency performance
• Service Guidance:
  Provide advice and recommendations to agency leaders to improve quality and efficiency
• Report Preparation:
  Develop written summaries of findings, recommendations, and program results for key stakeholders
• Policy Support:
  Assist with implementing departmental policies and refining practices for the Office of Children, Youth and Families' programs
• Stakeholder Communication:
  Meet with agency directors, county officials, and boards to discuss results and needed improvements

Interested in learning more? Additional details regarding this position can be found in the position description .

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework:
  You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.
  
  Additional details may be provided during the interview.
• Salary:
  
  In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or
• An equivalent combination of experience and training.

• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

• This position falls under the provisions of the Child Protective Services Law.
• Under the Law, a…