Intake Social Worker - Temporary

VHA Home Health Care (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.”

Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs.

Team members tell us “I love the inclusive culture. I feel welcome and at home.” View more comments from our clients and their family members.

Pay Range $25.04 - $29.61/hour (placement on salary range as per Collective Agreement) Intake Social Worker Temporary full-time contract ending June 25, 2027

To perform all intake and assessment functions as the first point of contact for individuals and referral sources on all Responsive Community Care programs. This includes gathering relevant information, assessing needs, and ensuring appropriate program aligns with funder requirements. This includes receiving, assessing, and processing all requests for service from potential clients and referral sources. To provide clear and accurate information regarding service eligibility criteria, the full range of programs and support available, and offer timely referrals to other relevant community resources.

This role is essential in ensuring adults, seniors, and families are connected to the most appropriate services based on their unique needs and locations, promoting access and equity. Participates in VHA services and quality initiatives. All activities are conducted within the policies, procedures, and standards of confidentiality of VHA.

• Receives inquiries for services and conducts intake assessment.
• Conduct comprehensive telephone intake assessments with referral sources and/or clients to determine eligibility for VHA services.
• Return all intake inquiries within 24 hours of receipt of calls or emails.
• Provides information on VHA’s service policies, and fee structure.
• Provides information and referral to all incoming calls if ineligible for VHA programs.
• Conducts a financial assessment or refers applicant to appropriate funding source for assessment and subsidy.
• Develops a service plan with the client and/or family at the intake level.
• Sets up client file and inputs all pertinent information in the database.
• Provides monitoring and follow-up service to clients on the waiting list.
• Engage with referral sources professionally and collaboratively to understand referring sources' needs, being aware that many referral sources call to seek additional help for clients in need of multiple services.
• Follow up with referral sources on the outcome of all client referrals.
• Maintain an accurate database of who is servicing clients, when cases are opened/closed.
• Supports Client Satisfaction Surveys as directed by the manager.
• Attend and participate in weekly Case Review meetings.
• Maintains accurate and complete documentation for all clients.

• Bachelor’s degree in a related field: BSW or Social Services combined with 1-3 years' experience.
• Registered with the College of Social Workers and Social Service Workers (OCSWSW) (asset).
• 1 to 3 years of experience as an intake worker or similar position for a social service agency.
• Knowledge of the social services…