SSVF Case Manager-VETS-Western, MD

Description

Position Title: SSVF Case Manager
- Western Maryland

Reports to: Program Coordinator

Category: Full-Time, 1.0 FTE, Hourly-Non-Exempt

Location: Hybrid

Hours: Flexible hours between 7:00 AM - 8:00 PM; some evenings, holidays, and weekends may be required to support operations and respond to emergencies. (Days and times are subject to change based on operational needs)

Wage: $27.94 - $30.53/hour

Special Requirements: Please refer to special requirements below

Our Core Values: Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values.

Summary: This case management position will provide shallow subsidy, homeless prevention, and rapid re-housing services to low-income Veteran Households through the Supportive Services for Veteran Families grant. This position will primarily implement the Shallow Subsidy initiative and develop best practices related to Shallow Subsidy. The Veterans First program follows a Housing First model and philosophy. The Case Manager will use best practices and a participant-centered approach at all times.

The Case Manager will help Veteran households quickly maintain or obtain permanent housing, with the goal of achieving housing stability. The Case Manager will work to empower low-income Veteran participants in DC, Arlington, Alexandria, Loudoun, Prince William, Fairfax, Montgomery, Frederick, and Prince George's counties to become stably housed.

A minimum of 90% of time may be spent working in the field with participants, in the car, outdoors, or in shelters. Other time will be spent in the office completing administrative paperwork and meeting with the supervisor.

This position is a hybrid role. Work-from-home may be approved based on job duties and organizational needs, but is not guaranteed and may be adjusted or discontinued at any time based on performance, service delivery requirements, or operational considerations

• Provide shallow subsidy case management services to at least 50 low-income Veteran participants consistently throughout a 2-year period.
• Develop, implement, and revise 90-day and 2-year housing stability plans with Veteran participants
• Monitor income changes and assist with budgeting on at least a quarterly basis.
• Deliver face-to-face contact to participants.
• Foster wellness and independence.
• Engage participants and assess individual needs, preferences, and strengths.
• Assist participants in locating or maintaining permanent housing.
• Make appropriate referrals to identified needed services.
• Act as a liaison with landlords and other community stakeholders.
• Collaborate with agencies providing services to participants, including community, government, and VA.
• Participate in multidisciplinary meetings and regular supervision.
• Maintain paper files
• Maintain participants' electronic records in the Homeless Management
• Information System.
• Demonstrate empathy and flexibility in responding to participants' needs and requests.
• Complete SOAR training and become certified to submit SOAR applications in order to increase a household's income
• Attend professional trainings and conferences as needed.
• Perform all other duties as assigned

• Demonstrate strong intra- and interpersonal communication skills, with the ability to effectively express ideas and needs. This includes communicating clearly and respectfully with clients, colleagues, and supervisors.
• Demonstrate active listening, emotional awareness, and the ability to adapt their communication style to different individuals and situations.
• Demonstrate exceptional communication responsiveness and professionalism, including timely responses to emails, phone calls, messages, and other forms of communication within established organizational time frames.
• Understand that timely communication is an essential function of the position, and failure to maintain consistent communication may impact performance expectations.

• Demonstrate a high level of accountability, including ownership of responsibilities, meeting deadlines, following through on commitments, and accepting constructive feedback.
• Be committed to Growth and Development and strive to build knowledge, skills, and best practices.
• Maintain consistent attendance, dependability,…