Remote Disabilities Navigator

Our client is seeking a dedicated and experienced Remote Disabilities Support Navigator to join their fully remote team. This role is focused on providing comprehensive support and guidance to individuals with disabilities and their families, helping them access services and resources to enhance their quality of life. Operating remotely, you will serve clients across the Upington, Northern Cape region, acting as a crucial link between individuals and available support systems.

Your responsibilities will include needs assessment, resource identification, service coordination, and advocacy. The ideal candidate will possess a deep understanding of disability services, relevant legislation, and a compassionate approach to person-centered support. This fully remote position requires excellent virtual communication skills, strong organizational capabilities, and the ability to manage a caseload autonomously. Our client is committed to promoting independence and inclusion for individuals with disabilities, and this role is central to achieving that goal.

You will leverage technology to connect with clients, facilitate access to care, and ensure their needs are met effectively. We are looking for an empathetic, proactive, and resourceful individual who is passionate about advocating for the rights and well-being of people with disabilities. This is an exceptional opportunity to advance your career in disability services with an organization that embraces flexible and remote work models.

Your expertise will empower individuals to navigate complex systems and achieve their personal goals. We strive to create a supportive remote work environment where our team members can thrive and deliver exceptional service to the Upington community and beyond.

• Conduct remote needs assessments for individuals with various disabilities.
• Develop personalized support plans and action strategies in collaboration with clients and their families.
• Navigate and connect clients with appropriate community resources, government services, and healthcare providers.
• Provide ongoing support, advocacy, and guidance throughout the service delivery process.
• Maintain accurate and confidential electronic client records and progress reports.
• Facilitate virtual meetings and communication between clients, service providers, and support networks.
• Stay informed about legislation, policies, and best practices related to disability services.
• Identify barriers to access and develop solutions to promote inclusion and independence.
• Educate clients and families about their rights and available entitlements.
• Participate in virtual team meetings, training sessions, and case consultations.

• A Bachelor's degree in Social Work, Psychology, Disability Studies, or a related field.
• Proven experience working with individuals with disabilities and their families.
• In-depth knowledge of disability support services, resources, and relevant legislation in South Africa.
• Excellent virtual communication, active listening, and empathetic engagement skills.
• Proficiency in using case management software and digital communication tools.
• Ability to work independently, manage time effectively, and maintain productivity in a remote setting.
• Strong problem-solving and advocacy skills.
• Demonstrated commitment to person-centered planning and inclusion.
• Must possess a reliable internet connection and a dedicated, confidential home office space.
• Willingness to undergo background checks.

• Fully remote position offering significant work-life balance and flexibility.
• Competitive salary commensurate with experience.
• Opportunities for professional development and specialized training in disability services.
• Work with a dedicated, mission-driven team focused on client empowerment.
• Make a meaningful impact on the lives of individuals with disabilities in the Upington region.
• Company-provided technology and software licenses.
• Employee assistance program for well-being.
• Flexible working hours within defined operational needs.