Housing Support Officer- Domestic Abuse

We are recruiting for a Domestic Abuse Support Worker on behalf of a charity specialising in housing and domestic abuse support. The role involves supporting individuals and families across Monmouthshire who have experienced or are experiencing domestic abuse and require housing-related assistance. You will help service users improve their safety, maintain their tenancies, access appropriate support and work towards independent living.

The role covers a range of needs and risk levels, including ongoing support beyond the initial crisis stage.

Key Responsibilities Provide practical and emotional support to individuals and families affected by domestic abuse and housing difficulties. Conduct needs assessments and develop personalised support plans in partnership with service users. Complete risk assessments, including Safe Lives DASH assessments, and develop appropriate safety and risk management plans. Support individuals to maintain their tenancies and prevent homelessness or tenancy breakdown. Assist service users in accessing alternative accommodation, housing advice and welfare benefits where required.

Work collaboratively with housing providers, local authorities, the police, social services, IDVAs and other statutory and voluntary agencies. Identify safeguarding concerns and respond appropriately to changing levels of risk. Support individuals to develop confidence, independence and sustainable community support networks. Assess home security needs and liaise with relevant agencies to arrange appropriate safety measures. Maintain accurate case notes, support records, assessments and monitoring information.

Use electronic case management systems and ensure records are completed in line with relevant policies and procedures. Participate in team meetings, supervision, reflective practice and ongoing training. Take part in an on-call rota, providing telephone advice and support to colleagues and occasional in-person or out-of-hours assistance when required. Essential Requirements Experience supporting individuals who have experienced or are experiencing domestic abuse.

Experience of developing support plans and safety plans in partnership with service users.

Experience of partnership working with statutory and voluntary agencies. Experience working with the police and/or the wider criminal justice system.

Experience of community-based support or outreach work. Ability to build trusting relationships and communicate in a sensitive, empathetic and non-judgemental manner. Understanding of risk assessment, safeguarding and professional boundaries. Strong written and verbal communication skills. Good organisational skills and the ability to prioritise a varied workload. IT skills, including Microsoft Word, Outlook and electronic record-keeping systems. Ability to work independently, use initiative and contribute effectively as part of a team.

A full driving licence and access to a vehicle.

Desirable Requirements An Independent Domestic Violence Adviser (IDVA) qualification or recognised equivalent. Experience working within a psychologically informed framework. Experience using electronic case management systems. Knowledge of housing support, tenancy sustainment, homelessness and welfare benefits.

Salary and Benefits Salary of £25,020 per annum. 35-hour working week. Potential Flexibility for remote working. Opportunities for relevant training and professional development. The opportunity to make a meaningful difference to individuals and families affected by domestic abuse. If you have experience in domestic abuse support or strong transferable experience in housing, homelessness or related support services, Apply now or contact Olivia at for more information.