Practice Investigations Case Coordinator

Coordinate practice investigation records at the College of Physicians and Surgeons of BC, with a hybrid work-from-home and in-office model.
This full-time, permanent Case Administrator reports to the conduct manager and collaborates with managers and case administrators. You will support complaints and practice investigations through accurate documentation, correspondence, interviews, and follow-up actions. The work requires calm communication with physicians, complainants, licensees, contractors, and the public.

Key Responsibilities:

Open, file, maintain, and close complaint records
Track actions arising from case conclusions
Draft correspondence, documents, and reports
Attend interviews and record clear, legible notes
Prepare committee materials and file committee minutes
Requirements:
Two-year office administration diploma or equivalent education and experience
Ability to manage emotional situations under pressure
Strong written, verbal, editing, and proofreading skills
Ability to work independently and collaboratively
Health care background or medical language familiarity preferred
Bring organized case coordination, strong documentation, and professional communication to CPSBC complaints and practice investigation administration.