Remote Social Support Navigator

Our client is actively recruiting for a Remote Social Support Navigator to join their innovative service delivery team, supporting individuals and families in the East London and surrounding Eastern Cape areas. This is a fully remote position focused on empowering clients by connecting them with essential social services, resources, and support networks. You will act as a primary point of contact, conducting needs assessments, providing information, and guiding clients through complex systems to access aid for housing, healthcare, employment, and financial assistance.

This role is perfect for a motivated individual passionate about facilitating access to support and making a difference from a remote work environment.

• Conducting comprehensive assessments of clients' social support needs, including housing, health, employment, and financial stability.
• Providing personalized guidance and support to help clients navigate and access relevant community resources and social services.
• Educating clients about available programs, eligibility criteria, and application processes.
• Assisting clients in completing necessary forms and applications for services.
• Maintaining regular contact with clients via phone, email, and video conferencing to monitor progress and provide ongoing support.
• Collaborating with service providers and community organizations to advocate for client needs and facilitate service coordination.
• Documenting all client interactions, assessments, and progress notes accurately and confidentially in the client management system.
• Identifying gaps in service provision and providing feedback to management for program improvement.
• Maintaining up-to-date knowledge of local social services, resources, and referral pathways.

• A relevant qualification in Social Work, Community Development, Human Services, or a related field.
• A minimum of 2-3 years of experience in case management, social support, or community outreach.
• Strong understanding of social welfare systems and available resources within the Eastern Cape , particularly around East London .
• Excellent interpersonal, communication, and active listening skills.
• Proficiency in using virtual communication tools (phone, email, video conferencing) and digital record-keeping systems.
• Ability to work autonomously, manage time effectively, and prioritize tasks in a remote setting.
• Empathy, patience, and a client-centered approach.
• A reliable internet connection and a dedicated, private workspace for confidential client interactions.
• Ability to explain complex information clearly and concisely.

This position offers a competitive annual salary and the significant benefit of being a fully remote role, promoting an excellent work-life balance. Our client provides comprehensive onboarding and ongoing training to ensure you are equipped for success. You will join a supportive virtual team and have access to professional development opportunities. The role includes a stipend for home office expenses and technology requirements.

This is an ideal opportunity for a dedicated professional seeking to expand their impact in social support services from the comfort of their home, serving the East London community.