Bilingual; French) Automotive Maintenance Coordinator - Remote

As we continue to build our team in support of our vision to the be the world’s best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a remote Bilingual (French) Maintenance Coordinator!

The Maintenance Coordinator will primarily be responsible for providing automotive technical support and advice to Fleet Management groups, clients, and vendors related to scheduled maintenance and wear items. This position reviews repair orders according to manufacturer requirements and negotiates for proper service intervals, fluids, and pricing, prior to providing approval.

This is a full-time 100% remote work opportunity open to residents living in Toronto, Canada.

The schedule for this position is Monday-Friday 8-5 EST and has a starting pay range of $56,300 - $60,300

CAD/year based on experience.

Company Overview

Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 800,000 vehicles and growing at 5 percent, the opportunity with Enterprise Fleet Management is tremendous.

Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it’s also great for employees.

Responsibilities include:

• Provide timely response to orders submitted by phone and email, in an efficient and friendly manner
• Review proposals to ensure proper services are performed according to manufacturers' interval-based timing and appropriate pricing for suggested services
• Negotiate pricing, assess and apply proper warranty applications while creating and issuing purchase orders according to our operating procedures
• Contact clients to provide recommendations, explain proposed repair procedures and gain approval
• Make recommendations to internal business partners regarding repair recommendations and cost
• Locate and suggest proper service locations for clients

Equal Opportunity Employer/Disability/Veterans #LI-REMOTE

Minimum Qualifications Include:

• Must be 18 years of age or older
• Must currently live in Toronto, Canada
• Must be fluent in both written and spoken English and French
• Six (6) months of customer service experience required
• Six (6) months of automotive maintenance or repair experience required, experience in a lube shop, tire shop, repair facility or dealership preferred
• 310S Class Certificate in Ontario, preferred
• Basic proficiency with Microsoft Office products (Word, Excel, and Outlook)
• Must have the ability to meet all work from home technical requirements
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future

Competency Based

Qualifications:

• Executing
• Customer Service
• Detail-Oriented
• Analyzing
• Communication
• Flexibility

Work from Home (WFH) Requirements:

• Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
• High-speed Internet connection with a minimum validated upload speed of 5
  
  Mb and download speed of 25
  
  Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as )