Customer Service Agent ) American Airlines @ Joblagii

Job Title

Customer Service Agent

American Airlines

Augusta, USA

$20-30/Hour

Bachelor's Degree

The role is part of the London Heathrow customer services team inside our worldwide & cargo department.

• Offer a constantly first-rate customer service making sure a continuing experience at all contact points
• Carry out more than a few airport associated obligations and be organized to guide the day by day operation in any potential required inside the following areas: check‑in, gates, transfer, arrival, luggage offerings and ticketing (atac)
• Paintings intently with and take instructions from the group leader responsible for the flight/paintings areas/shift
• Conduct relevant administrative responsibilities e.g. Atac, preflight and submit flight departure
• Constitute aa by means of adhering to the uniform standards and with the aid of adopting a patron centered technique at all times
• Promote and sell aa services and products to our clients
• Attend and whole all obligatory schooling by way of given time limits
• Adhere to and sell secure running practices all instances
• Carry out every other affordable duties regular with the post

• Own amazing interpersonal abilties
• Possess a solution oriented method
• The capability to remedy conflicts professionally inside time constraints
• The potential to handle a stress surroundings efficaciously and paintings with minimum supervision
• Own a sturdy purchaser focus and enjoy face to face contact with customers
• Be able to be a representative of the agency at all times
• Be nicely groomed look & adhere to the uniform standards always
• The capacity and willingness to paintings in a shift environment (inclusive of weekends, financial institution and public vacations)
• Be reliable and punctual
• Be compliant with all aa guidelines and strategies
• The potential to speak both written and verbally to a high general
• Be in possession of a valid baa airside skip
• Be gsat trained
• The willingness and potential to efficiently entire all relevant education
• Be in possession of a legitimate dvla driving license, post holder must be inclined to use for a baa driving license as and when required
• The willingness and potential to teach and preserve a legitimate baa jet bridge permit as and while required
• Desired qualifications- schooling & previous job revel in PC information which include Microsoft word, Excel and email
• Experience loose to be yourself at American