Client Advisor; Luxury Watches; Mass

Our client is seeking a dedicated and empathetic Client Support Advisor to join our team in Tangerang, Banten
. This role is crucial for providing essential guidance and support to individuals navigating complex personal and social challenges. The ideal candidate will possess excellent listening skills, a strong understanding of available community resources, and a commitment to helping clients achieve positive outcomes. This hybrid position offers a blend of remote work flexibility and in-office collaboration, allowing effective client management and team interaction within the Tangerang area.

You will play a key role in connecting clients with the services they need and empowering them to overcome obstacles.

• Provide one-on-one support and guidance to clients facing various life challenges.
• Assess client needs and identify appropriate resources and services.
• Assist clients in accessing community programs such as housing, employment, healthcare, and financial assistance.
• Develop and monitor personalized support plans with clients.
• Maintain accurate and confidential client records and documentation.
• Liaise with external agencies and service providers to facilitate client access to support.
• Offer emotional support and encouragement to clients throughout their journey.
• Advocate for clients' needs within various systems.
• Respond to client inquiries and concerns in a timely and professional manner.
• Participate in team meetings and case consultations.

• Bachelor's degree in Social Work, Psychology, Counseling, or a related human services field.
• Minimum of 2 years of experience in client support, case management, or a similar role.
• Strong knowledge of social services, community resources, and support systems in the Banten region.
• Excellent interpersonal, communication, and active listening skills.
• Demonstrated empathy and a client-centered approach.
• Proficiency in Microsoft Office Suite and experience with client management software is a plus.
• Ability to work effectively both independently and as part of a collaborative team in a hybrid setting.
• Must be eligible to work in Indonesia.
• Fluency in Bahasa Indonesia and English.

• Competitive salary package commensurate with your skills and experience.
• Hybrid work model balancing remote flexibility with in-office collaboration.
• Comprehensive health insurance coverage, including medical and dental.
• Generous paid time off, including annual leave and sick leave.
• Opportunities for professional development and ongoing training.
• A supportive and team-oriented work environment.
• Access to necessary tools and resources to perform your job effectively.
• Career growth potential within the organization.
• A rewarding career focused on improving the lives of individuals in the Tangerang community.