Caseworker, Social Work

We have an exciting opportunity for a part-time Adult Caseworker to join the team in Wiltshire, working 30 hours a week.

This role involves working from home as well as various locations throughout Swindon and rural Wiltshire.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible Working Options
  :
  Including hybrid working.
• Generous Annual Leave
  : 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave
  :
  An extra day off for your birthday.
• Pension Plan
  : 5% employer contribution.
• Enhanced Allowances
  :
  Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts
  :
  High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing
  :
  Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support
  :
  Employee assistance programme and wellbeing support.
• Inclusive Networks
  :
  Access to EDI networks and colleague cafes.
• Sustainable Travel
  :
  Cycle to work scheme and season ticket loans.
• Career Development
  :
  Ongoing training and support with opportunities for career progression.

This role is worked over 4 days per week, Monday to Friday, typically between 9:00am and 5:00pm. You will also be required to work up to two late shifts per month to cover inbound phone lines between 5:00pm and 7:00pm on Tuesdays and Thursdays to support service needs. These shifts are shared across the team, and flexibility around working patterns can be discussed  the 30-hour post, availability to work on Fridays is essential.

The role is advertised as a 30-hour per week position; however, we are open to considering applications from candidates seeking part-time hours and may appoint up to two candidates on 15-hour contracts. We encourage applications from those who would prefer this arrangement. Depending on the agreed working pattern, there may be a requirement to cover 1-2 evening shifts a month (5:00pm-7:00pm), with time taken back elsewhere in the working week but can be discussed at interview.

Regular travel required for this role includes:

• Attending a weekly team co-working session in Swindon or another Wiltshire location.
• Travel across Wiltshire for community outreach, hot-desking, and face-to-face client work.
• Regular travel to support clients and service delivery needs, throughout Salisbury, Warminster, Chippenham, and Swindon, with other locations as required based on client preferences.

Travel expenses from home will be reimbursed.

As an adult caseworker you will:

• Ensure the delivery of excellent services to victims of crime through the direct provision of information and practical and emotional help from the point of crime, and onwards throughout the criminal justice process, where appropriate
• Ensure that the overall aim of helping people cope and recover from the effects of crime is achieved
• Act as a single point of contact, to undertake effective need and risk assessments of victims and their circumstances
• Coordinate the overall delivery of the cope and recovery plan and recovery journey, working closely with other service providers to meet the needs of victims to enable them to cope and recover from the impact of crime

• Experience of delivering a service and working directly with service users in a statutory, voluntary or community work setting
• Experience of working with vulnerable adults and/or families
• Understanding and…