Associate Technical Engineer; KS

Fusion Health is seeking a bright, motivated, and outgoing Associate Technical Engineer to join our Support team in our Topeka, KS office location! This candidate will participate in dynamic and challenging projects to enhance our customer's software experience. We are looking for an ambitious team player who is target-driven and passionate about achieving results.

Are you new to Application Support and looking to excel in your Information Technology career? This is a great opportunity for you to apply your new skills at the ground level, where you will work in databases and Windows servers to support, troubleshoot, install, and configure our proprietary software. Our Support team provides several career tracks within Fusion Health, where Technical Engineers can move internally to our Data, Software Engineering, Interface or Analyst teams as well as level up in the Support track!

Fusion Health was founded in 2006 and provides Health Tech solutions that proactively manage the quality of life for underserved patients managed by government agencies such as Public Health, Rehabilitation & Corrections. Our mission is to make healthcare software what it should be; efficient, innovative, and reliable.

Building a quality team takes a lot of work. Our founder and CEO, Bryan Jakovcic (EY Entrepreneur of the Year) works hand in hand with our Human Resources team and we are searching the globe for the Fusionite of tomorrow. Our team is among some of the brightest and most inspiring in the industry. To boot, they love working at Fusion so much that we have been certified as a Great Place to Work by Fortune!

We pride ourselves on our modern company culture as a vibrant and diverse group. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. Our headquarters is located in Woodbridge, New Jersey, just minutes from several major train stations. Lovingly known as HQ4, it features high-tech open working spaces, multiple meeting areas, café, a gym, and an arcade!

Our satellite office locations are also equipped with state‑of‑the‑art technologies and similar amenities.

A positive culture is a core fundamental le we are looking for the brightest minds around, ideal Fusionites should be strong problem solvers, be able to work independently, have great communication skills, and have a fun/energetic personality.

To date, Fusion has phenomenal retention of our team members. Our fundamental belief is that employee satisfaction is critical to achieving our mission/vision, so we provide competitive compensation, professional development, career advancement opportunities, and a supportive team‑based atmosphere. We also provide a full range of health‑related benefits, including medical, dental, vision, life insurance, and 401K.

We also offer numerous work‑life enhancements such as:

• Work From Anywhere (WFA) program (up to 100 days WFA per year)
• 20 PTO Days to start, with an additional PTO day per year for each year you are a Fusionite (up to 30 PTO days max/year)
• Business casual dress code
• Easy‑going corporate structure. We hate red tape.

• Direct communication via ticketing system, phone calls, and emails with customers to assist with software questions or issues.
• Provide desktop and application support to our customers in on‑prem and hosted environments.
• Research and analyze issues to ensure successful outcomes.
• Identify technology solutions based on analysis of customer support needs.
• Work alongside different project teams to make sure that all customer installs and upgrade projects are being completed correctly and timely.
• Produce, maintain, and update technical documentation.
• Contribute to all customer support tools and support processes.
• Create tickets for clients using Service Desk software for all incoming phone calls and emails; elevate to higher tier support, when necessary.
• Participate in a team on‑call rotation while providing 24/7/365 technical support.
• Develop a comprehensive understanding of software applications and pharmacy/nursing use‑cases.

We believe in harnessing diverse talents and perspectives, and if you believe you have what it takes to excel in…