Senior Manager, Partner Communications AI

About the team

At Zillow, our mission is to give people the power to unlock life’s next chapter. Zillow’s Artificial Intelligence Org plays an important part in delivering unique AI-powered experiences for the hundreds of millions of customers who visit Zillow websites each month. The Partner Communications AI team leads efforts to transform how real estate agents, their clients, and our ZHL loan officers communicate by leveraging cutting-edge AI and ML.

This team builds innovative GenAI solutions that enhance partner engagement, streamline communication workflows, and deliver personalized, unbiased, and consistent interactions. This will enable our partners to scale their relationships, provide a superior experience, and foster stronger, more personalized collaborations.

Zillow is seeking an experienced leader with a deep background in modern NLP and GenAI as well as a strong desire to innovate. As the head of the Partner Communications AI team, you will lead a talented group of applied scientists, software developers, and machine learning engineers to develop new GenAI and ML services and experiences. You will be accountable for the efficiency and effectiveness of the team, positioning them to thrive.

You will partner with the team's product manager to drive the development and implementation of AI/ML solutions that will revolutionize how real estate agents and loan officers communicate with home buyers and each other. This role requires a curious mindset, a willingness to navigate complex challenges, and a passion for introducing advanced AI to critical business functions.

• Lead, mentor, and develop a high-performing team of 5 to 8 machine learning engineers, applied scientists, and software engineers.
• Stay abreast of Generative AI developments, tools, and trends.
• Partner closely with AI and product leaders to define the vision, strategy, prioritization, and execution for AI-powered partner communications.
• Build agentic workflows and work on agentic AI applications.
• Contribute to the long-term vision for AI and Machine Learning within Zillow's partner engagement initiatives.
• Collaborate with principal scientists and engineers to design and implement robust, scalable AI solutions.
• Foster a culture of innovation, collaboration, and accountability, maintaining high standards for quality and impact.

Remote:
This role is categorized as a Remote position. U.S. employees may work from any location. Base salary ranges vary by location. Compensation includes base salary and equity awards. See full details for each location.

We are seeking a candidate with a strong background in Machine Learning with a particular focus on natural language processing and generative AI. The ideal candidate will possess:

• Strong understanding of Natural Language Processing and Generative AI fundamentals.
• 3+ years of management experience, ideally leading AI or Machine Learning teams.
• 5+ years of experience in AI development from prototyping and exploration through to scaling applied research into operational production systems.
• Experienced in evaluating GenAI applications and tying them to business outcomes/impact.
• Vision and passion for AI and Machine Learning use cases and applications, particularly in communication and engagement.
• Strong communication skills and a track record for cross-functional collaboration and delivery.
• A genuine commitment to supporting the growth and development of your team's careers.
• A graduate degree in CS, Statistics, Applied Math, or a related STEM field, or equivalent experience in an applied research setting.

Preferred Qualifications:

• Familiarity with the real-estate domain and the day-to-day life of real estate agents or loan officers.
• Expertise with GenAI tools and evaluation frameworks (e.g., Lang Chain, HITL, RAGAS, Lang Graph, etc.).
• Publications in Machine Learning or AI-related journals and conferences.
• Experience leading teams that leverage Databricks for their ML development and deployment.
• Doctoral-level degree in a STEM-related field.

Transferable

Skills:

At Zillow, we value the experience and perspective of candidates with non-traditional backgrounds. We encourage you to apply if you have transferable skills or related experiences.

Zillow is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.

The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to…