Senior Software Engineer - Customer Experience Platform
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2025-12-23
Washington, District of Columbia, 20022, USA
Listing for:
Hopper
Remote/Work from Home
position Listed on 2025-12-23
Job specializations:
-
Software Development
Cloud Engineer - Software, Software Engineer, Backend Developer, Full Stack Developer
Job Description & How to Apply Below
Employer Industry: Travel Technology
Why consider this job opportunity:- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the continental U.S.
- Collaborative and innovative work environment focused on cutting‑edge technology
- Contribute to impactful projects that enhance customer experiences for millions of travelers
- Engage with a diverse team of professionals across various disciplines
- Design, build, and improve backend and/or full‑stack systems that power customer self‑serve flows and internal agent tools
- Develop scalable APIs, microservices, and orchestration logic for complex post‑booking journeys
- Collaborate with product, design, AI, and operations teams to streamline customer experiences and enhance agent efficiency
- Integrate with external systems to support both internal use cases and partner deployments
- Own features end‑to‑end, from technical design through implementation and monitoring
- 3+ years of experience in software engineering, ideally with large‑scale distributed systems or customer‑facing applications
- Strong technical background in modern frontend and backend development, distributed systems, APIs, and cloud infrastructure
- Experience designing, building, and maintaining RESTful APIs, microservices, or event‑driven systems
- Proficiency with databases (Postgre
SQL, MySQL, No
SQL) and cloud platforms (AWS, GCP, or similar) - Strong communication skills and ability to collaborate with cross‑functional teams
- Experience with conversational AI, LLM orchestration, or automation systems
- Background in building customer service, CRM, telephony, contact center, or workflow automation tools
- Familiarity with React, Type Script, or modern frontend frameworks for full‑stack contributions
- Experience integrating with external systems such as telephony APIs or payment gateways
- Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus
#Travel Tech #Software Engineering #Remote Work #Career Growth #Innovation #Customer Experience
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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