Engineering Manager, Managed Services

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. The company is a pioneer of global distributed collaboration with 1200+ colleagues in 75+ countries and operates primarily in a remote‑first environment.

Canonical is a founder‑led, profitable, and growing company.

This role is an opportunity for a technologist with a passion for Linux and cloud technologies to build a career with Canonical and drive success for those leveraging Ubuntu and open source products. The Boot Stack team designs, builds, and operates modern distributed systems on private infrastructure for customers – from Kubernetes to Open Stack and everything in‑between. As a Cloud Engineering Manager for the Boot Stack team you will be responsible for managing the engineers that oversee day‑to‑day Managed Service of customer environments, including customer service management, managed services operations, and consistent product improvement engineering.

• Manage a growing engineering team to optimise the quality and velocity of both development and operations
• Identify and measure team health indicators
• Implement disciplined engineering and operations processes
• Represent the Boot Stack team with respect to stakeholders, customers, and external teams
• Ensure proper team focus on priorities, milestones, and deliverables
• Work to meet service level agreements with customer deployments around the globe
• Deliver quality managed services in a consistent, timely manner

• Bachelor’s (or equivalent) education in a technology field
• Proven track record of professional experience in software delivery using Python, Go, C, C++, Java or similar and/or managing operations teams
• Proven experience with Open Stack
• Demonstrated strong commitment to testing methodologies and maintainable code quality
• Experience with Linux system administration, Ubuntu/Debian – a plus
• Strong communication and cooperation skills
• Experience with agile software development methodologies
• Experience working in and managing distributed teams
• Technical aptitude for understanding complex distributed systems
• Experience with cloud topologies and technologies
• Travel to team and company events and customer meetings, roughly 20% or less

• Distributed work environment with twice‑yearly team sprints in person
• Personal learning and development budget of USD 2,000 per year
• Annual compensation review
• Recognition rewards
• Annual holiday leave
• Maternity and paternity leave
• Team Member Assistance Program & Wellness Platform
• Opportunity to travel to new locations to meet colleagues
• Priority Pass and travel upgrades for long‑haul company events

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open‑source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. Canonical recruits on a global basis and expects excellence from every colleague. Most employees work from home and we continuously strive to think differently, work smarter, and learn new skills.

Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspective, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration.