Senior Software Engineer, Self Service

Replicant is the industry leader in voice AI for customer service since it was founded in 2017. When you dial the customer service number of one of our customers–like AAA or Fanatics–our bot answers the phone. Over 50% of callers do not even need to talk to a human, and they rate the interaction higher than if they did so.

We do this with AI that feels human, scales securely, and delivers real business results. We are backed by top tier Silicon Valley investors and growing rapidly. We are based mostly in the SF Bay Area, Toronto, and New York, and much of our team is distributed throughout other parts of the US and Canada.

Joining Replicant means working on technology that makes customer service both better and cheaper, for a gigantic market of millions of potential customers. We solve huge challenges with a small team, so every improvement you will ship makes a huge difference.

In this role, you'll build out rich user experiences on a robust and scalable architecture. You’ll work closely with customers and our product and machine learning teams to create powerful self-service tools that enable users to build powerful and delightful AI-powered conversations for callers.

What You'll Do

• Build modern, single-page applications using technologies like React and Node Js

• Provide technical mentorship, code reviews, and technical project leadership for your team

• Identify and drive the adoption of new technologies, best practices, and design patterns in your team

• Use metrics and your team's collective experience to drive development decisions

• Share your passion for learning about technical topics with your team and peers

• Participate in regular on-call rotations to support our systems

• Collaborate with your team to manage and prioritize work through a rigorous, yet lightweight, agile process

What You'll Do

• 5+ years of Software Development experience in a SaaS environment

• Experience leading technical projects and prioritization with a customer-focused mindset

• A deep understanding of the unique requirements and challenges of B2B applications. You understand the importance of reliability, scalability, and usability in B2B software.

• You have a strong grasp of accessibility standards (WCAG, ARIA) and are experienced in developing inclusive web applications that are accessible to all users, including those with disabilities.

• Experience mentoring junior software engineers

• Advanced knowledge of Object Oriented Programming, Test Driven Development, Distributed Systems and API design

• A desire to create elegant, scalable, and maintainable tools and solutions

• Experience with some of our primary technologies:
React, Type Script (or similar) and PostgreSQL

For all full-time employees, we offer:

In-person connection that counts: company-wide offsites and smaller team gatherings designed to make remote work feel personal

️ Tech & learning stipend:
Conferences, books, courses — interested? We’ll fund them

Remote by design:
We’re distributed — no guilt about life events, we trust you to manage your calendar

️ Health & wellness:
Flexible vacations, paid sabbatical after 5 years, comprehensive benefits, plus a stipend to support your physical and mental well-being

Compensation that matches your impact: competitive salaries in the company you’re helping to build

Equity with upside:
We believe in shared ownership—You’ll own a real piece of a fast-growing AI company

Our Values

Blade Runners:
We take ownership and pride to influence the outcomes of our goals. We are successful, and like a Blade Runner, use the tools at our disposal to reach our objectives. We value open and honest communication and proactively seek feedback along the way. We are a company driven to grow and achieve both individually and as a team.

Bread Makers:
We are humble and strive toward an egalitarian culture. No task is too big or too small. We work together to achieve our goals and develop our company mission. We believe that the whole is greater than the sum of its parts in everything that we do.

Självdistans (Self-Distance):
Självdistans is Swedish for self-distance. It's the ability to critically reflect on oneself and one's relations from an…