Operations Specialist, Robot

About the Role

Door Dash Labs is an independent team within Door Dash. We explore robotics and automation to transform last mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

We’re looking for a strong operator to carry out the testing, deployment, and logging of new advanced technologies, working outside and from various offices around the Dublin/Bay Area. In this role, you’ll report to the Team Lead and be a core member of our Field Operations Team.

Shift: This role requires working nights and weekends, with shift hours ranging from 2 PM to 12 AM. There may be a need to rotate between shifts to support operational and business needs. There will be a two week notice provided whenever this is needed.

This role requires you to be comfortable with riding an electric bike in the Bay Area. You will need to be comfortable biking in day/night conditions as well as in traffic/on streets.

• Manage live tests actively in transport, deployment, and safety
• Work closely with multiple stakeholders to improve the product, including hardware, product, software, and business operations teams
• Execute and document tests to verify autonomous technologies, including understanding behavior, product capabilities, new and existing issues, and added requirements
• Rigorous attention to process, testing programs, and checklists, ensuring high levels of safety as well as efficiency and reliability of new products

• 2 years of experience or strong interest in the space
• Drivers license required, able to support multiple locations in the Bay Area including Dublin, Concord San Ramon and Oakland
• Comfortable working outside and operating micro-mobility
• Experience and enthusiasm with live Field Operations for deployment of products, bonus if related to autonomous vehicles
• Strong organizational and process skills, comfortable with following schedules and some evening and weekend work
• Familiarity with ticketing tools to collect feedback, schedule fixes, and track progress

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.

National base pay range: $20.70 - $34.80 USD

Door Dash offers a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws, medical/dental/vision benefits, holidays, disability and life insurance, family-forming assistance, and mental health programs. To learn more about our benefits, visit our careers page.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only. We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here:
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To learn more about our commitment to diversity and inclusion, see below sections on Diversity and Equal Opportunity.

At Door Dash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company known for delivering food to a company that people turn to for any and all goods.

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. We hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination:
No employee or applicant will face discrimination or harassment based on protected characteristics. We value a diverse workforce and strongly encourage applicants from all backgrounds to apply. We also comply with local hiring regulations and provide accommodations as needed.