End User Computing II Troy, Michigan

We are a hybrid, remote‑office company dedicated to growing talent anywhere!

We have onsite locations in:
Sioux Falls, SD;
Scottsdale, AZ;
Louisville, KY;
Troy, MI;
Franklin, TN;
Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high‑quality financial products.

Responsible for working as part of a team that supports the delivery of technology services to the organization and ensuring an appropriate level of service is delivered.

NOTE: While we support hybrid remote work, this job requires you to be onsite at our Troy, MI location to perform the essential functions of the job.

• Provide support for Pathward’s technologies and recommend improvements.
• Work closely with stakeholders to obtain supporting information and data to develop a consistent view of product performance, quality, and operational support functions.
• Contribute to estimates on work in a timely manner and deliver against them.
• Act as administrator for end‑user technologies including workstation design, installation, configuration, and maintenance.
• Perform system integration testing of operating systems, related utilities, and hardware.
• Other duties as assigned.

• Bachelor’s degree or equivalent education and work experience.
• Typically, 3+ years with bachelor’s or equivalent.
• Proficiency with:
  Windows 10/11, Mac OS, Office 365/M365, Azure, Exchange, Active Directory;
  Auto Pilot imaging, JAMF, Service Now (preferred);
  Teams Rooms support of Virtual Desktop Infrastructure (VDI); imaging tools; and break/fix procedures.
• Strong understanding of asset management, inventory control, and shipping/receiving processes.
• Demonstrated ability to manage tasks independently, prioritize effectively, and adapt quickly to changing demands.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non‑technical users.
• Strong interpersonal skills and a customer‑centric mindset.
• Relevant certifications such as CompTIA A+, HDI‑SCA, or Apple’s Device Support and Deployment & Management certifications are a plus.

If your experiences don’t match exactly but you’re excited about this role, we encourage you to apply anyway. You may be the right candidate for this or other Pathward roles.

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $50,000 – $84,000. This range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which may include but are not limited to a candidate’s experience, qualifications, skills, and location. The role is eligible for an annual performance‑based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

We are an equal employment opportunity employer and consider candidates for roles without regard to race, sex, national origin, ethnicity, age, disability or any other category protected by law.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. For assistance completing an application, please contact a Pathward People & Culture Representative by emailing

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Form CC‑305. The law requires us to provide equal employment opportunity to qualified people with disabilities. Completing this form is voluntary. If you have a disability, you may choose to complete the form. The information you provide will be confidential and used only for compliance purposes.

Managing eligibility for a 7% diversity target, we measure progress toward our goals by asking for disability status annually. For more information, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs .gov/ofccp.