Software Engineering Manager - Online; Returns and Service Comms

Summary

We are seeking a passionate Software Engineering Manager who will provide technical expertise, ship thoughtfully and operate with excellence. Being creative, curious, and confident, you will be an integral part of our empowered, self-managing, multi-disciplinary engineering teams - designing, building, releasing, and maintaining products. You will play a key role in driving our ambition to create a best-in-class software engineering team, environment, and culture.

You will join the Online software engineering team and lead the modernisation of critical software underpinning the post-purchase customer experience: the order history, returns and customer self-service web experience, and the customer communications for order and return tracking.

The Software Engineering Manager role is the embodiment of solving problems through technology with key responsibilities as follows:

• Team Management:
  Build, mentor, and manage a high-performing software engineering team. Foster a culture of collaboration, innovation, and continuous improvement within the team. Facilitate communication and collaboration among team members. Ensure budgets, people and resource allocation, and workload balance across projects.
• Agile Delivery:
  Oversee the planning, execution, and delivery of software projects, ensuring alignment with business objectives and timelines. Monitor project progress, risks, and dependencies, taking corrective action when necessary. Work closely with product management, design, programme management, and others to define project scope, goals, and deliverables.
• Technical Leadership:
  Drive the adoption of standards and methodologies for software development. Provide technical guidance and support to engineering teams for complex projects. Evaluate and recommend new technologies, tools, and platforms to improve the engineering process and software quality. Work with senior engineers to develop the team's technical roadmap and support the product management team to prioritise it against the commercial roadmap.
• Quality Assurance and Maintenance:
  Establish and enforce quality standards, ensuring software products meet performance, reliability, and usability requirements. Oversee the maintenance and support of existing software systems, ensuring prompt resolution of issues and bugs.

• Previous polyglot hands-on senior software engineer
• Experience working on highly scalable back-end software solutions, ideally Java-based
• Experience working with Salesforce products such as Salesforce Marketing Cloud is a plus
• Extensive background in software engineering with several years' experience in a variety of systems and technologies
• Experience building and leading teams of highly skilled, senior software engineers that deliver high-quality software.
• Excellent understanding of system design, software architecture, cloud, and software engineering standard methodologies
• Promoter of Dev Ops: you build it, you run it.

M&S software engineers use a variety of technologies including:

• React, Next.js, Typescript, Optimizely
• Java, Spring, Spring Boot, Micronaut, Graph
  
  QL, Kafka
• Mongo
  
  DB, Postgres, Redis
• Azure, Kubernetes
• Dynatrace
• Git Hub Actions

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One…