Senior Software Engineer - Customer Experience Platform

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the continental U.S.
• Collaborative environment with cross‑functional teams
• Direct impact on enhancing customer experiences and agent efficiency
• Involvement in cutting‑edge technologies such as AI and conversational systems

• Design, build, and improve backend and full‑stack systems for customer self‑service and internal tools
• Develop scalable APIs, microservices, and orchestration logic for post‑booking journeys
• Collaborate with product, design, AI, and operations teams to deliver streamlined customer experiences
• Integrate with external systems to support internal use cases and partner deployments
• Own features end‑to‑end, from design through implementation and monitoring

• 3+ years of experience in software engineering, especially with large‑scale distributed systems or customer‑facing applications
• Strong technical background in modern frontend and backend development, distributed systems, APIs, and cloud infrastructure
• Experience in designing, building, and maintaining RESTful APIs, microservices, or event‑driven systems
• Familiarity with databases (Postgre
  
  SQL, MySQL, No
  
  SQL) and cloud platforms (AWS, GCP, or similar)
• Strong communication skills and ability to collaborate with cross‑functional teams

• Experience with conversational AI, LLM orchestration, or automation systems
• Background in building customer service, CRM, telephony, contact center, or workflow automation tools
• Familiarity with React, Type Script, or modern frontend frameworks
• Experience integrating with external systems like telephony APIs or payment gateways
• Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.