Senior Application Engineer - Salesforce

Your Opportunity at ARC’TERYX:As a Senior Application Engineer, you will be instrumental in developing and maintaining features on the Salesforce Core Platform, enhancing the experience of our Guest Services teams and driving business outcomes that support our After-Sales operations. Collaborating with internal partners, the technology team designs and builds guest service experiences that enable personalized, curated engagement for every guest.

Your expertise will guide team decisions, product capabilities, and software architecture. Collaborating with a team of driven and experienced software engineers, you will work alongside colleagues who are passionate about proactively improving existing systems and ensuring long-term operational stability. You thrive in a team environment and are eager to learn from your colleagues and are motivated to share your skills and expertise

This role is based out of ARC’TERYX headquarters in North Vancouver, BC. We are open to a hybrid or remote work. Remote candidates must be committed to Pacific time zone hours. Please note that candidates must be eligible to work in Canada.
Meet Your Future Team:The Guest Services Technology team develops and supports the tools used by our Guest Services and After-Sales teams to deliver seamless and engaging experiences for guests interacting with our brand. Working within cross-functional Agile squads, the team designs and deploys new features that enhance the performance of our Guest Service Representatives, ensuring smooth and consistent support for our guests.

If you were in the Senior Application Engineer role now, here are some of the core activities you will be doing:

Owning and leading a product domain within the Service Cloud platform, leveraging either out-of-the-box Salesforce configurations and/or custom development using programmatic design options

Designing and building AI-enabled Salesforce solutions (Service/Commerce/Loyalty) that measurably improve guest and agent experiences

Being a subject matter expert of your specific product business domain

Holding a deep understanding of systems, enabling you to debug them effectively and efficiently without significant difficulty

Demonstrating at least one major skill outside of programming such as Dev Ops, Performance Optimization or Monitoring

Participating extensively in code reviews, and mentor others via code reviews and pair programming

Contributing to the common code bases and define standards for the team

Being responsible for presentation at team meetings with the purpose of knowledge sharing and raising the technical bar

Owning technical design for projects of moderate complexity and understanding the trade-offs in creating good solutions in their area

Requiring very little oversight beyond high-level direction; they can take a complex user story, break it down into sub-tasks, and complete their sub-tasks with relative ease

Showing initiative beyond knocking tasks off a list; you can identify and suggest areas of future work for yourself or your team

Seeking evidence to support your ideas and start to build cases for these ideas

Working effectively with non-tech members of your area. You can identify problems with requirements and help their team course-correct around these issues

Aligning with ARC'TERYX leadership practices and culture in your daily work

Here are some of the things you could be working on in the future:

Leading and contributing to ongoing platform oversight by conducting security assessments, reviewing Salesforce release updates

Developing detailed technical documentation for current system components and lead initiatives to refactor and optimize areas of the product domain for improved performance and maintainability

Owning technical design for projects of moderate complexity and understanding the trade-offs in creating good solutions in their area

Building highly complex features that integrate with external systems or managed packages, while driving greater team velocity and efficiency

Playing a key role to foster a sense of modularity and code reuse where applicable, and mentor junior team members to contribute effectively to the shared repository

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