Job Description & How to Apply Below
Responsibilities
Work closely with a Solution Architect to deliver successful contact center solutions
Provide technical advisory support during business process reviews, helping to identify customer requirements and processes
Provide technical details and solutions for functional User Stories
Configure Salesforce Service Cloud Voice and Amazon Connect solutions
Hands‑on development of a Solution Design, leveraging best practices and programming principles
Lead a development team in distributing tasks and performing code reviews
Deliver technical end‑user training and documentation
Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction
Required Skills
Experience with hands‑on programming (e.g., python, java, c#, .NET, Node.js)
Experience building integrations across multiple systems, REST APIs
Knowledge of JSON format and related services
Strong troubleshooting and debugging skills
Experience with Cloud Formation, and Lambda integrations
Experience implementing CI/CD or Infrastructure as Code
Nice to haves
Experience with WFM, CRM, and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Experience with Contact Flow implementation, Lex integration, and contact center routing
Advanced knowledge of AWS services and cloud architecture
Familiarity with Salesforce Service Cloud
Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
AWS Developer Associate Certification or Professional
AWS Solution Architect Certification or Professional
Salesforce Certified Platform Developer I
What’s it like to be a part of Neura Flash, Part of Accenture?
Remote & In‑Person:
Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you’re one of over half of our Neura Flash, Part of Accenture Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
Travel:
For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.
Flexibility:
We value good work and understand that a perfect 9‑5 isn’t possible; we build a culture of trust and understanding.
Collaboration:
You have a voice here and can give suggestions and feedback on how to keep Neura Flash, Part of Accenture thriving.
Celebrate Often:
While we work hard, we also celebrate big and small achievements together.
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