Senior Software Engineer Desktop & Browser

About the role

The Platform Frontend team is focused on building and maintaining a robust platform that supports all frontend development. This team oversees key areas like architecture, design patterns, frameworks, libraries, UI components, development environments, tools, and deployment processes. As a member of the Platform Frontend team, this role focuses on building desktop screen capturing, auditing and analytics gathering systems for QA, legal and compliance reasons, and extracting insights to automate workflows and remove inefficiencies.

• Play a substantial role in the platform frontend engineering team.
• Work with Cresta product and engineering teams to build and continuously improve the Cresta platform and new product requirements.
• Stay closely with customers and their requirements, analyze the technical tradeoffs, and own the customer‑facing deliverables.
• Constantly identify product improvement opportunities and generate product improvement ideas.
• Demonstrate engineering best practices in deliverables and daily work, and uphold those standards in the team.
• Own technical aspects of a substantial part of the Cresta product and platform.
• Enhance compliance and QA processes by building rules‑based screen capturing systems to provide detailed information about agent desktop activity.
• Support PII/PCI redaction through trigger conditions based on detailed desktop and browser activity.

• Bachelor’s degree in Computer Science or a related field with solid computer science fundamentals.
• Strong experience building native desktop applications on Windows and/or macOS, with deep familiarity with OS‑level APIs (Win
  32, AV Foundation, Screen Capture Kit , etc.).
• Experience implementing screen capture and recording systems, including video/audio pipelines, performance optimization, and multi‑monitor/window capture.
• Low‑level systems programming expertise, including concurrency, memory management, IPC, and working beyond browser sandbox limitations.
• Proven ability to design and own complex client‑side systems, making architectural tradeoffs between native, Electron, and browser‑based approaches.
• Solid software engineering fundamentals with 8+ years of experience and a track record of technical ownership.
• WebRTC, Chromium, or Electron experience is a plus, but deep native desktop expertise is preferred.

• Medical, dental, and vision plans designed to fit you and your family’s needs.
• Paid parental leave.
• Monthly health & wellness allowance.
• Work‑from‑home office stipend.
• Lunch reimbursement for in‑office employees.
• Three weeks of PTO in Canada.
• Base salary, equity, and a variety of benefits. Compensation includes base salary, equity, and a variety of benefits. Base salaries are based on candidate‑specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.