ServiceNow Technical Lead

Service Now Implementation Specialist/ Technical Lead

United Kingdom – Hybrid (multiple locations)

We are working with a globally recognised consultancy who is looking for a Service Now Implementation Specialist to join their growing Service Now practice.

You will play a key role in designing, developing, and implementing Service Now solutions that enhance customer, employee, and technology experiences. Working across a range of enterprise clients, you will help build intelligent workflows that drive productivity, efficiency, and overall user satisfaction.

You will be responsible for designing and delivering Service Now workflow applications across Customer Experience (CSM, Field Service Management) and Employee Experience (HRSD, onboarding, workplace services). In addition, you will utilise Service Now’s Experience Layer, including UI Builder and Service Portal, to create intuitive, role-based user interfaces and seamless digital journeys.

You will also be expected to integrate Service Now with wider enterprise systems such as CRM, HR, and eCommerce platforms using REST/SOAP APIs and Integration Hub, ensuring consistent data management and streamlined processes across platforms.

Working closely with cross-functional stakeholders, you will translate business requirements into technical solutions, supporting end-to-end delivery and ensuring high-quality implementations across a variety of programmes.

By joining this forward-thinking and people-first consultancy, you will have the opportunity to work on a wide range of transformation programmes, whilst growing your skills within a highly supportive and innovative environment.

This is a hybrid role, with flexible office days/remote working, although candidates should be comfortable travelling to client sites when required.

If you are passionate about Service Now and enjoy delivering impactful digital experience solutions in a collaborative environment, we want to hear from you.

Please note that we require SC Clearance for this role, and sponsorship is not available for this position.