Zendesk Engineer Remote

Function

Our Technology teams are responsible for the systems and infrastructure that make that work - everything our healthcare professionals need to deliver world‑class care. From keeping on top of patient records, health plans, client communications, diary management and dispensing, our teams have a lot to think about and need smarter ways to provide the convenience and expertise that modern pet owners have come to expect.

You’ll be joining a small, fast‑moving team of passionate engineers dedicated to transforming how pet owners access and experience care. Our team embraces curiosity, technical excellence, and a desire to rethink how our industry works, building the next generation of products that support employees and clients across the IVC Evidensia business. As part of this group, you’ll play a key role in evolving and expanding our Zendesk platform and related ITSM tools—configuring workflows, shaping customised user experiences through HTML, CSS and JavaScript, and developing integrations that extend the platform’s capabilities.

The team works collaboratively on everything from optimising the Admin Center to crafting custom scripts with Zendesk APIs, all while maintaining system performance and ensuring a seamless support experience. We look for engineers with strong web development foundations, a solid grasp of best‑practice coding principles, and the ability to tailor third‑party applications to deliver meaningful improvements that drive business value.

Deliver solutions to business problems using deep Zendesk expertise—configuring workflows, administering settings, customising features, and developing frontend solutions (HTML, CSS, JavaScript) alongside custom applications and integrations.

Build, maintain and optimise custom scripts, APIs, webhooks and integrations to extend Zendesk functionality, ensure system reliability and connect with wider business systems.

Implement development best practices, ensuring all changes are efficiently built, thoroughly tested, safely released and fully documented.

Monitor and improve system performance, troubleshoot and resolve issues (escalating where needed), handle BAU tickets, and ensure ongoing compatibility with Zendesk updates.

Contribute to the continuous improvement of platforms and processes, creating and validating dashboards and queries while staying up to date with platform changes; occasional out‑of‑hours release work may be required.

• Strong technical skills across JavaScript & APIs.
• Technical experience in React, JSON, HTML, CSS, Webhooks and Git Hub.
• Proven ability to configure and customise Zendesk, Jira or other ticketing tools.
• Experienced in complex, evolving environments.

At IVC Evidensia, we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from:

• A role with real business impact supporting teams across the organisation.
• Clear career pathways with progression opportunities within Central Functions and beyond.
• Ongoing learning and development supported by tailored programmes and resources.
• A collaborative, values‑led culture focused on care, innovation, and continuous improvement.
• Flexible working with a remote‑first working policy.

• Healthcare Cash Plan
• Cycle to Work scheme
• Green Cars salary sacrifice scheme
• Voluntary benefits: choose from a range of benefits to suit you.
• Discounted staff pet care.
• Access to discounts/cashback with hundreds of participating retailers.

At IVC Evidensia we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long‑term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.