Junior Technical Operations Engineer

Evondos is the European market leader in medication management, with over 500 employees working in the Nordics and the Netherlands. The Evondos service enables thousands of people who require medication to receive support in proper medication use through our automatic medication dispenser. This improves and enhances patient safety and medication adherence. Evondos helps clients live independently in their own homes, reducing the pressure on home care services, allowing them to focus on more complex care needs.

We are looking for a Junior Technical Operations Engineer to join the Medido R&D Support team. In this role, you will serve as the highest technical escalation point for our products and platform, acting as an elite technical detective to ensure our service remains incredibly reliable. This role isn't about running a standard helpdesk; it's about deep‑diving problem‑solving across an entire ecosystem.

You will analyze how our physical dispenser hardware, embedded firmware, cloud platform, and pharmacy packaging workflows (pouch configurations) interact. Working directly within our R&D ecosystem, you will bridge the gap between Customer Care, Firmware/Cloud Developers, and external partners. This is a fantastic starter position for a technical graduate, designed to provide a comprehensive understanding of a complex Med Tech infrastructure with clear progression pathways into R&D, advanced operations, or quality engineering.

This role is open in The Netherlands (hybrid, Zoetermeer office half of the week).

• Advanced Full‑Stack Diagnostics: Act as the technical case owner for complex, escalated issues, analyzing dispenser performance through debug logs, telemetry, SQL insights, and cross‑system signals.
• Root‑Cause Investigation: Perform deep‑dives into unusual device or platform behavior across hardware, firmware, cloud services, and APIs to eliminate structural, recurring bugs.
• R&D & Backlog
  
  Collaboration:
  
  Validate new issues, classify bugs, and provide actionable, data‑driven insights and recommendations directly to Firmware, Cloud, and Product Management teams.
• Release & Pilot Validation: Support firmware and cloud release validations, including rollout monitoring, early‑life support, and testing new functionality with real‑world data.
• Ecosystem & Packaging Optimization: Run technical validations on medication roll batches, maintain pouch/bag configuration standards, and collaborate with external pre-packagers to reduce field defects.
• Documentation & Knowledge Sharing: Maintain technical documentation on features, debug methods, and configurations to share insights across teams.

• The Mindset: A highly analytical, meticulous problem‑solver who can handle ambiguity and loves to connect the dots between hardware, software, and real‑world data. You take strong ownership of issues and communicate your findings clearly and calmly.
• The
  
  Education:
  
  A recently completed Bachelor’s or Master’s degree (HBO or WO) in a technical field like Computer Science, ICT, Mechatronics, or General Engineering.
• The Technical Affinity: A strong interest in full‑stack diagnostics. Basic experience or familiarity with SQL, analyzing logs, and scripting (e.g., Python, Bash) is highly beneficial.
• Quality & Compliance Focus: Meticulous in validation and documentation. An interest or background in regulated environments (such as Healthcare IT, medical devices, or fintech) is a strong advantage.
• Communication: Fully proficient in written and verbal English, with the ability to translate complex technical anomalies into clear recommendations for development teams. Speaking Dutch is a strong plus.

• Global
  
  Collaboration:
  
  Work in a truly international environment, collaborating closely with skilled colleagues in Finland and the Netherlands.
• Impactful Growth:
  Work in a fast‑growing Health Tech company with real social impact, solving complex technical challenges.
• Professional Development:
  Grow through learning opportunities and knowledge‑sharing within an experienced team.
• Meaningful Mission:
  Contribute to a service that improves lives and enables independent living.

• The space to take initiative, own your projects, and seize opportunities.
• A positive work environment built on equality, friendliness, and team spirit.
• Flexible working arrangements:
  Our software team works hybrid or fully remote.
• All the tools and assets you need provided for both office and remote work.
• A competitive benefits and salary package tailored to your experience and skills.