Product Designer, Incident Response Management Remote

Grafana Labs, the company behind the open observability cloud, is founded on the principles of open source, open standards, open ecosystems, and open culture. Grafana Cloud, our fully managed observability platform, is flexible and built for scale. With Grafana Cloud's actually useful AI, organizations can see, understand, and act on all their disparate data to move at the speed of their ambitions.

Today, more than 35 million users and 7,000+ customers— including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce—trust Grafana Labs to ensure reliability of their applications and systems, resolve incidents quickly, and optimize their telemetry to reduce noise and cost. We are a 100% remote company with 1,600+ team members across 40+ countries, and we’re backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital.

We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity.

This is a remote position. We are looking for candidates in the US and Canada. (East Coast US/Canada preferred, open to other time zones for exceptional candidates).

As a Staff Product Designer at Grafana Labs, you will join a growing Product Design organization of more than 25 designers, researchers, engineers, and design leaders distributed across four continents. You will work within a 100% remote R&D organization, so strong, proactive remote communication, collaboration, facilitation, and relationship building skills will be essential to your success. Your primary focus will be to design practical and effective user experiences for Grafana’s Incident Response & Management (IRM) solutions.

These products make it easy for teams of engineers, SREs, and their agents to detect, respond to, and learn from incidents with minimal toil, across a variety of touchpoints including desktop and mobile web, native mobile, Slack, Teams, MCP integrations, and agentic harnesses like Claude Code and Codex.

• Work with peers and leaders across engineering, product management, technical writing, go-to-market, and product design to iterate on and improve our products
• Document user needs and pain points, design directions, trade-offs, and detailed designs using a variety of product design and visual communication tools, including agentic tooling such as Figma Make, Cursor, and Claude Code where it adds value to your practice
• Work with researchers, cross‑functional collaborators, and lead customers such as the members of our Customer Advisory Board (CAB) and Design Partnership Program (DPP) to plan and execute formative and evaluative research initiatives
• Provide pragmatic, cohesive, and highly scalable design solutions that strike the appropriate balance between addressing business, customer, and user needs

• Experience designing for developers, SREs, and other highly technical users
• A portfolio of well‑articulated design work that moved the needle on specific business goals, metrics, or KPIs for complex and data‑rich dev tooling and/or enterprise SaaS products
• Ability to make design decisions that appropriately balance business goals, product priorities, customer feedback, research insights, and technical considerations
• Ability to deliver pragmatic, cohesive, and scalable design solutions in a fast‑paced environment where industry standards are constantly evolving
• Ability to collaborate with cross‑functional teams across multiple locations and time‑zones to iteratively ship and evolve products while keeping the end design vision in mind
• Experience working in a fully‑remote, fast‑paced environment where you are expected to share openly, default to transparency, and embrace your autonomy
• A deep personal desire to seek diverse perspectives, aim for…