Application Support Analyst (Middle East Hours

MRI Software is seeking an Application Support Analyst (SQL-focused) to join our team in Cape Town. This role is ideal for someone with strong hands‑on experience writing SQL and PL/SQL, who can independently analyse complex issues, develop queries, and deliver data-driven solutions to clients.

As a member of the team, you will take ownership of complex, database‑driven support cases, acting as a key escalation point. You will be responsible for writing, reviewing, and optimising SQL statements, diagnosing issues at source, and ensuring long‑term, scalable resolutions.

This role is highly technical, with a strong focus on query development, database analysis, and performance optimisation, alongside client engagement.

The role is adhering to Middle East Hours (GST) and Public Holidays. These hours would consist of 8:30am to 5:00pm GST from Sunday through Thursday.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town office.

• Write, troubleshoot, and optimise SQL queries, scripts, and PL/SQL code to resolve client issues
• Analyse complex data‑related problems using custom‑built SQL statements and queries
• Act as a technical escalation point for advanced database and application issues
• Perform detailed root cause analysis, identifying issues within database structures, queries, or data integrity
• Review and improve existing queries to enhance performance, accuracy, and efficiency
• Work directly with clients to gather requirements and translate them into SQL‑based solutions
• Ensure delivery against SLAs and KPIs, maintaining high levels of client satisfaction
• Contribute to documentation, including SQL scripts, troubleshooting steps, and best practices
• Mentor junior analysts, particularly in SQL development and debugging approaches
• Participate in UAT, validating data fixes and database‑related changes

• 4–6+ years’ experience in application or technical support within enterprise software
• Strong, practical experience writing complex SQL queries from scratch
• Hands‑on experience with Oracle PL/SQL, including developing stored procedures, triggers, and packages
• Proven ability to build, modify, and optimise SQL statements to solve real business problems
• Experience with query performance tuning (indexes, execution plans, optimisation techniques)
• Strong understanding of relational database design and data structures
• Ability to work with large datasets and extract meaningful insights via SQL
• Strong problem‑solving skills with a logical, structured approach
• Ability to clearly communicate technical solutions to non‑technical stakeholders
• Fluent in English

We’re obsessed with making this the best job you’ve ever had!

We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee‑led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new…