AI Engineer

Location: Greater London

# AI Engineer
* London* Full Time (Permanent)
* Hybrid* UK Operations Analytics Apply for this role## About the role

This role combines applied AI engineering, process design and hands-on Python development. You will work on loosely defined problems, test ideas quickly and turn the strongest ones into reliable  under a year, we built a chatbot across Loans, Credit Cards and Motor Finance that now handles more than 1 million customer chats a year at around a 70% resolution rate. It completes complex account actions autonomously, end to end, and we hold it to the same standard as our best operations agents.

We have also built AI document parsers that process around 500,000 documents a year, and are trialling voice AI on our phone lines. You will help take these systems further and find the next high-impact processes to automate.##
** What you will do
*** Improve the chatbot's quality and expand the account actions it can complete autonomously.
* Expand our in-house document extraction pipelines to make parsing faster and more accurate.
* Design LLM-driven workflows that simplify case management.
* Find new opportunities to replace manual work with effective AI systems.
* Own solutions from discovery and prototyping through deployment, evaluation and monitoring.##
** What we are looking for
*** Strong engineering skills and experience building production systems.
* Hands-on experience using LLMs in real workflows.
* Experience designing and improving prompts, retrieval pipelines, agent workflows and evaluations.
* An understanding of business processes and good judgement about where AI can simplify or automate them.
* The ability to structure ambiguous problems, test hypotheses and make progress with partial information.
* Clear communication and the ability to explain trade-offs and influence stakeholders.##
** Why join us
*** Work with LLMs, retrieval systems, agents and automation pipelines every day.
* Join a small, autonomous team with meaningful ownership and decision-making power.##
** Interview process
** 1. Introductory call
2. Take-home exercise
3. Take home debrief
4. Case study
5. Onsite final interview

Apply for this role## About Lendable Lendable is on a mission to
** build
* * the
** world's best technology
** to
** help people get credit
** and
** save money**.
* ** Founded
* * in 2014
* ** Profitable
* * since 2017
* ** Unicorn
* * in 2021
* Backed by
** Balderton, Goldman Sachs
** and
** Ontario Teachers' Pension Plan**
* ** Loved
* * by customers & employees with top reviews on Glassdoor and Trustpilot So far, we’ve rebuilt the big three consumer finance products from scratch:
** loans, credit cards and car finance.
** We get money into our customers’ hands in minutes instead of days. We’re growing fast, and there’s a lot more to do. We’re going after the two biggest Western markets **(UK and US)
** where trillions are held by big banks with dated systems and painful processes.## Life at Lendable
* The opportunity to scale up one of the
** world’s most successful
** fintech companies
* ** Best-in-class
** compensation, including equity
* You can work from home
** every Monday and Friday
** if you wish - on the other days we all come together IRL to be together, build and exchange ideas
* ** Our in-house chefs
** prepare fresh, healthy lunches in the office every Tuesday-Thursday
* We care for our Lendies’ well-being both physically and mentally, so we offer coverage when it comes to
** private health insurance
*** We're an
** equal opportunity employer
** and are keen to make Lendable the most inclusive and open workspace in London