Staff Engineer ServiceNow, Risk & Compliance; Remote

Staff Engineer Service Now, Risk & Compliance GTE Who We Are

We are the Governance Technology Enablement (GTE) team, driving technology solutions that strengthen governance and risk assurance across TJX. Our primary focus is delivering and optimizing Service Now solutions that support critical functions, including IT Risk & Compliance, Vendor Management, Contract Management, and Software Asset Management.

Beyond Service Now, we enable automation and efficiency through platforms such as Blue Prism and Power Automate, and we maintain a custom application that underpins TJX’s Integrated Risk Assurance process. Our mission is to empower governance teams with innovative, scalable, and integrated technology solutions that enhance compliance, streamline processes, and deliver measurable business value.

We are seeking a Staff Engineer with deep expertise in Service Now to lead architecture, design scalable solutions, and drive engineering excellence. You will shape technical direction and raise the effectiveness of the team. You will play a key role in designing, developing, and maintaining scalable solutions on the Service Now platform, with a primary focus on Integrated Risk Management (IRM).

The ideal candidate will have strong technical leadership skills, experience in stakeholder engagement, and a deep understanding of platform best practices.

This is a hands-on leadership role requiring both:

• Strategic thinking (architecture, standards, platform vision)

• Act as primary technical authority for Service Now and integrations
• Provide deep hands-on support in complex design and troubleshooting scenarios
• Mentor engineers and elevate overall technical capability of the team
• Mentor junior engineers and provide technical leadership within the team to elevate the team
• Lead architecture reviews, POCs, and technology evaluations
  
  Design and deliver solutions using Service Now (App Engine, UI Builder, Now Experience, Flow Designer, Integration Hub, ATFs)
• Drive reuse and standardization across Service Now applications
• Optimize platform usage and follow Service Now best practices to reduce technical debt and operational overhead
• Lead technical design and development efforts ensuring scalability and maintainability
• Conduct workshops with stakeholders to gather requirements and provide technical guidance on platform capabilities.
• Support additional modules such as Software Asset Management (SAM) and Contract Management.
• Collaborate in an Agile (SAFe) environment, participating in sprint planning, reviews, and retrospectives.
• Ensure compliance with Service Now platform standards and governance.
• Learn and champion Dev Ops practices.
• Develop proficiency in and support configuration automation platforms, including Blue Prism and Power Automate, to drive process efficiency and integration.

• Bachelor’s Degree or equivalent Engineering skillset / training / work experience in relevant technical domain
• 6+ years of hands-on experience developing on the Service Now platform.
• Active Service Now CIS-Risk certification.
• Proven experience in technical leadership, including mentoring and guiding development teams
• Strong understanding of Service Now platform best practices for scalability and maintainability
• Experience conducting stakeholder workshops and translating business requirements into technical solutions.
• Integration Experience including:
• Familiarity with Integration Hub and use of out-of-box spokes
• Ability to design and build custom integrations leveraging REST API’s and OAuth
• Deep hands-on experience with Service Now (UI Builder, App Engine Studio, Flow Designer, Integration Hub, Work spaces)
• Proven experience in Architecture ownership
• Experience working in an Agile (SAFe) framework
• Ability to manage multiple priorities in a fast-paced environment
• Experience engaging with senior leadership.

This position has a starting salary range of $ to $ per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience. This position is eligible for an annual incentive as well as long-term incentives.