Senior Manager Software Engineering - Remote

Improve the lives of others while Caring. Connecting. Growing together.

Job Description
- Senior Manager Software Engineering
- Remote (2386824)

Senior Manager Software Engineering
- Remote - 2386824

Optum Tech is a global leader in health care innovation. Our teams develop cutting‑edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care’s most complex challenges. Your contributions here have the potential to change lives.

Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together
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As a Senior Manager of Software Engineering within Global Technology Services, you will lead the engineering and evolution of Optum’s End User Experience Observability capabilities.

This role is responsible for building and operating platforms that provide actionable insight into the performance, availability, and reliability of critical technology services from the user’s perspective. You will lead engineering across network and digital experience observability, using a broad and evolving ecosystem of telemetry, synthetic monitoring, packet analytics, and experience‑monitoring technologies.

The ideal candidate brings deep network domain expertise, a solid understanding of telemetry and observability, and hands‑on experience with synthetic monitoring and business transaction testing. Experience with platforms such as Net Scout nGeniusONE, Net Scout nGeniusPULSE, Cisco Thousand Eyes, or comparable technologies is highly relevant, but success in this role requires the ability to evaluate, integrate, and adopt new observability capabilities as the technology landscape evolves.

You will work closely with Network Engineering, Network Operations, application and infrastructure teams, and AI Operations to turn high‑quality telemetry into actionable intelligence, improve detection and diagnosis, enable automation, and advance proactive service assurance. You will combine platform engineering, operational leadership, and solid cross‑functional partnership to improve reliability and end‑user experience at enterprise scale.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Lead the engineering, delivery, and operational maturity of enterprise End User Experience Observability platforms and services
• Define and execute an observability strategy that connects network, application, synthetic, and service‑path telemetry into actionable insights
• Engineer, integrate, and optimize observability capabilities across a diverse and evolving technology ecosystem
• Evaluate emerging observability technologies and determine where new capabilities can improve visibility, automation, scalability, or operational outcomes
• Design and scale synthetic monitoring and business transaction testing to proactively validate critical user journeys and services
• Establish telemetry standards, monitoring coverage, performance baselines, dashboards, and alerting practices that improve detection and diagnosis
• Enable rapid isolation of performance issues across network, application, infrastructure, cloud, Internet, and third‑party services
• Partner with the AI Operations team to provide high‑quality telemetry and event context that supports correlation, anomaly detection, automation, intelligent triage, and proactive service assurance
• Develop automation and integrations using Python, APIs, Ansible, Git Hub, and CI/CD practices to improve platform…