Principal Software Engineer - Remote

Job d:

Location:

Eden Prairie, Minnesota, United States Salary: $112,700 - $193,200/year

Job Area:
Technology Company:
United Health Group Optum Tech is a global leader in health care innovation. Our teams develop cutting-edge solutions that help people live healthier lives and help make the health system work better for everyone. From advanced data analytics and AI to cybersecurity, we use innovative approaches to solve some of health care's most complex challenges. Your contributions here have the potential to change lives.

Ready to build the next breakthrough? Join us to start Caring. Connecting. Growing together.

We are looking for an experienced Senior Application Architect with solid expertise in AWS and Amazon Connect (Digital Channels) to design and deliver scalable, secure, and intelligent customer engagement solutions. This role requires deep technical expertise and close collaboration with business stakeholders to implement GenAI-powered customer and agent experiences.

You'll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

Primary Responsibilities:

Design end-to-end solutions using Amazon Connect (Chat), Lex Chatbots, and AWS services

Develop and optimize contact flows and conversational AI experiences

Architect Bedrock-based AI agent flows and integrate GenAI capabilities

Define scalable, secure, and high-availability architectures

Ensure alignment with enterprise standards and best practices

Work with Amazon Connect, Lex, AWS Lambda, Amazon Bedrock, Amazon Q, Agent Core, and Strands Agents Leverage AI/ML services to enhance customer experiences

Integrate AI agents into customer journeys and backend systems

Engage with business teams to gather and refine requirements

Maintain configuration workbooks and solution documentation

Translate business requirements into technical designs

Implement secure architecture practices

Ensure compliance with enterprise security policies

Perform troubleshooting and root cause analysis

Optimize system performance and reliability

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

8+ years of overall IT experience5+ years of relevant experience in AWS and Amazon Connect5+ years of experience with system architecture, security, and troubleshooting3+ years of hands-on expertise in AWS Lambda, Amazon Lex and serverless architecture3+ years of experience with GenAI services (Bedrock, Amazon Q, AI Agents)
Driver's License and access to reliable transportation

Preferred Qualifications:

Proven excellent communication and stakeholder management

Proven solid analytical and problem-solving skills

Ability to work in cross-functional teams

Demonstrated leadership and mentoring capabilities

Experience in digital contact center transformation

Exposure to omnichannel engagement platforms

Experience migrating from Genesys or Live Person to Amazon Connect
* All employees working remotely will be required to adhere to United Health Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

The salary for this role will range from $112,700 to $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Final date to receive applications:
This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At United Health Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are…