Senior Amazon Connect Engineer; Conversational AI

Join Our Team

Oowlish, one of Latin America’s rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.

As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.

We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We’re looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence.

We are looking for an experienced Senior Amazon Connect Engineer to build enterprise-scale contact center and conversational AI solutions using Amazon Connect, AWS serverless technologies, and Generative AI.

This is a highly hands-on engineering role where you’ll build contact flows, AI agents, serverless integrations, and custom agent experiences while helping modernize large-scale customer service platforms. You’ll work across Amazon Connect, Amazon Bedrock, conversational AI, full-stack development, and cloud-native architectures.

The ideal candidate combines deep experience with Amazon Connect or enterprise CCaaS with strong software engineering fundamentals and hands-on experience building AI-powered conversational experiences. You’ll also work directly with customer engineering teams, contributing to technical decisions, implementations, production releases, and knowledge transfer.

• Design and build enterprise contact center solutions using Amazon Connect.
• Develop and maintain contact flows, routing strategies, Customer Profiles, Cases, Tasks, and other Amazon Connect capabilities.
• Build AI-powered self-service and conversational experiences using Amazon Connect AI capabilities and Amazon Bedrock.
• Develop AI agents with tool-calling integrations, business workflows, authentication flows, and appropriate guardrails.
• Implement conversational AI behaviors including escalation to human agents, fallback handling, and error recovery.
• Develop backend integrations using AWS Lambda and serverless AWS services.
• Build serverless and event-driven solutions using technologies such as Event Bridge, Step Functions, SQS/SNS, DynamoDB, and Kinesis.
• Develop custom agent and administrative experiences using React and Amazon Connect Streams API.
• Integrate contact center solutions with CRM and enterprise platforms.
• Build Infrastructure as Code using AWS CDK and/or Terraform.
• Develop and maintain CI/CD pipelines and automated testing.
• Implement monitoring, observability, and alerting for production contact center and AI workloads.
• Troubleshoot complex production issues across voice, chat, backend services, and AI agents.
• Support migrations from legacy contact center platforms to modern cloud-based solutions.

• 7+ years of hands-on software engineering experience.
• 2+ years building enterprise-scale solutions with Amazon Connect or comparable Contact Center as a Service (CCaaS) platforms.
• Strong hands-on experience developing modern cloud applications using AWS.
• Experience building conversational AI or Generative AI solutions.
• Strong Type Script/Node.js and Python development experience.
• Production React development experience.
• Strong AWS serverless engineering experience.
• Experience with Infrastructure as Code.
• Experience deploying and supporting production systems.
• Strong customer-facing communication skills.
• Strong written…