Software Quality Assurance Manager

Overview

World Travel Holdings is seeking an experienced Quality Engineering & Test Automation Manager to lead a blended Quality Engineering team and build an AI-enabled, automation-first quality capability for World Travel Holdings (WTH). In this role, you will modernize testing tools and processes, design scalable automation and agentic quality workflows, mentor engineers across manual, exploratory, and automated testing disciplines, and partner closely with Product Management, Business Analysis, Engineering, Architecture, and Dev Ops teams to improve requirement quality, developer feedback cycles, release readiness, platform resiliency, and business outcomes across the software development lifecycle.

About the Company

World Travel Holdings, headquartered in Fort Lauderdale, FL, is the nation’s largest cruise agency and an award‑winning leisure travel company with nearly 40 travel brands. Through owned brands and private‑label partnerships, we sell cruises, villas, resort day passes, and luxury travel services. With a top-rated franchise, a UK cruise division, and a strong commitment to employee engagement and remote work, World Travel Holdings offers a people-focused culture.

Learn more:

• Lead, mentor, and develop a blended Quality Engineering team spanning manual, exploratory, regression, API, performance, accessibility, and automated testing.
• Manage Quality Engineering team capacity, priorities, and delivery across active initiatives while simplifying, standardizing, and modernizing team processes.
• Establish an onboarding process that helps Quality Engineering team members ramp quickly and consistently.
• Build strong working partnerships across Product Management, Business Analysis, Engineering, Architecture, Dev Ops, and Quality Engineering to establish shared ownership of quality throughout planning, design, development, delivery, and operation.

• Own the design, implementation, and ongoing evolution of a modern, scalable automation framework supporting web, mobile, accessibility, API, integration, performance, and regression testing.
• Define the automation framework architecture, technical standards, tool selection criteria, coding patterns, and governance practices needed to create a consistent enterprise Quality Engineering approach.
• Assess existing Quality Engineering tools, test suites, environments, and processes to identify modernization, consolidation, and automation opportunities.
• Build a roadmap for migrating current testing practices into the future-state automation framework, balancing near-term delivery needs with long-term scalability and maintainability.
• Partner with Engineering and Architecture teams to ensure Quality Engineering strategies, automation frameworks, test environments, and quality controls support modernization initiatives, cloud readiness, platform resiliency, and long-term technical health.

• Develop responsible adoption standards, measurement practices, and team skills for applying AI across Quality Engineering.
• Design and evolve agentic Quality Engineering workflows that improve consistency, accelerate feedback, and reduce repetitive work while maintaining appropriate engineering oversight.
• Lead adoption of AI-assisted test generation, execution, maintenance, optimization, coverage analysis, and quality insight capabilities.
• Establish and communicate an AI-first Quality Engineering vision aligned with the broader Software Engineering transformation strategy.

• Partner with Product Management and Business Analysts to improve requirement quality, acceptance criteria, maturity, testability, and shared understanding of…